{"id":2901894,"url":"https://alion.io/job/paytech-nexus-technical-support-resource","title":"Technical Support Resource","company":{"id":4433588,"name":"PayTech Nexus","domain":"paytechnexus.com","url":"https://alion.io/company/paytech-nexus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T06:40:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T02:43:17Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Technical Support Resource\nTerm: 12 months\nLocation: Cairo, Egypt\nDivision: Cards\nReports to: TBC\nPURPOSE OF THE PROJECT\nThe Technical Support Resource in Egypt is responsible for providing high quality technical assistance and operational support to internal teams, clients, and partners using the relevant payment products and solutions. The roles primary purpose is to ensure smooth implementation, troubleshooting, and maintenance of systems, applications, and services, minimizing downtime and enhancing client satisfaction.\nThis position involves diagnosing technical issues, coordinating with cross-functional teams, and guiding clients through problem resolution processes. By delivering timely and effective technical support, the Technical Support Resource plays a crucial role in enabling operational efficiency, supporting client adoption of digital payment solutions, and contributing to the overall success of the business.\nCore Responsibilities and Accountabilities:\nYou will diagnose, troubleshoot, and resolve technical issues related to products, applications, and payment systems promptly to minimize service disruption\nProvide ongoing technical assistance to clients and internal teams, guiding them through system functionalities, configurations, and problem-solving processes\nMonitor system performance, identify potential issues proactively, and coordinate with relevant teams to ensure optimal system uptime and reliability\nMaintain accurate records of technical issues, resolutions, and client interactions; generate reports to track performance metrics and identify areas for improvement\nCollaborate closely with key internal stakeholders to escalate complex issues, implement solutions, and support system enhancements or product updates\nKnowledge and Experience:\nProficient in working within card management systems from a technical and business side to be able to consult with the vendor for implementing requisite changes.\nShould be able to write Business Requirement Documents (BRDs) based on change requirements\n7-10 years of experience in card operations team or in a processor\nTech savvy, computer, or IT engineer\nMandatory Skills:\nFamiliarity with digital payments, card processing, or other payment product suite to provide accurate technical guidance\nHigh accuracy in following processes, implementing solutions, and ensuring compliance with operational standards\nStrong ability to diagnose, resolve, and escalate technical issues related to payment systems, applications, or IT infrastructure\nPreferred Skills:\nPreferable to have somebody who has worked on a card management system implementation project\nUnderstanding how to read, interpret, and contribute to Business Requirements Documents (BRDs) and functional specifications\nProficiency in Arabic (in addition to English) to enhance communication with local clients and stakeholders","description_format":"text","description_chars":2886,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"All 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