{"id":2846438,"url":"https://alion.io/job/paytm-payments-merchant-ops-associate-noida","title":"Merchant Ops - Associate - Noida","company":{"id":684,"name":"Paytm Payments","domain":"paytmpayments.com","url":"https://alion.io/company/paytm-payments-services-limited","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":253,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T07:00:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T07:20:39Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Paytm\nPaytm is India's leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm empowers consumers and merchants with innovative digital payment solutions, helping bring more Indians into the mainstream economy through technology.\nJob Summary\nWe are looking for a detail-oriented and analytical Chargeback Operations Associate to manage payment disputes, chargebacks, and transaction-related issues. The candidate will be responsible for investigating disputed transactions, coordinating with banks and internal teams, maintaining accurate records, and ensuring timely resolution of cases in line with defined processes and turnaround times (TAT).\nKey Responsibilities\nManage chargeback cases and payment disputes related to digital transactions.\nInvestigate disputed transactions, failed payments, refunds, and unauthorized transactions by reviewing transaction details and supporting documents.\nCollect, validate, and submit relevant evidence to banks and payment networks within stipulated timelines.\nCoordinate with banks, merchants, customer support, risk, finance, and internal payment operations teams to resolve disputes.\nMonitor pending cases, track resolution status, and ensure adherence to defined SLAs and TAT.\nMaintain accurate records of chargebacks, disputes, and resolutions.\nPrepare daily/weekly MIS reports and track operational performance metrics.\nIdentify recurring issues and support process improvements to reduce dispute volumes and operational errors.\nRequired Skills & Qualifications\nGraduate in any discipline; a background in commerce, finance, or banking is preferred.","description_format":"text","description_chars":1673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-19T11:12:00Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.678,"p_room":1,"age_days":9,"expected_fill_days":47,"reasons":["conf:2","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/paytm-payments-merchant-ops-associate-noida","json_url":"https://alion.io/job/paytm-payments-merchant-ops-associate-noida.json","meta":{"generated_at":"2026-10-29T10:16:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684},"rest":"https://alion.io/mcp/rest/get_company?id=684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaytm-payments-merchant-ops-associate-noida"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaytm-payments-merchant-ops-associate-noida"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaytm-payments-merchant-ops-associate-noida"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paytm-payments-merchant-ops-associate-noida\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaytm-payments-merchant-ops-associate-noida"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2846438}},{"tool":"search_jobs","arguments":{"company":"paytmpayments.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2846438},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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