{"id":644702,"url":"https://alion.io/job/paytm-payments-services-cst-associate-social-cst","title":"CST - Associate - Social CST","company":{"id":4340,"name":"Paytm","domain":"paytm.com","url":"https://alion.io/company/paytm-payments-services","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":44,"ghost_share":0,"stale_share":0.432,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T07:49:52Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-19T18:01:55Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"About Us:\nPaytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.\nOne97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.\nAbout the team:\nSocial CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.\nAbout the role:\nCandidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.\nExpectations/ Requirements:\nResolving day-to-day queries of the merchants via chat/call.\nOversee day-to-day management of campaigns and ensure brand consistency.\nEnsure brand consistency in copy through tone, voice, and terminology.\nSupervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.\nDeveloping and implementing a timeline to achieve targets.\nPrevious experience in team handling Chat/email Support.\nSuperpowers/ Skills that will help you succeed in this role:\nHigh level of drive, initiative, and self-motivation\n1+ years’ experience in social media escalations management\nExceptional multi-tasking skills\nStrong problem-solving skills\nEducational Qualification:\nAny Graduate.","description_format":"text","description_chars":1592,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-10T20:10:47Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.621,"p_room":0.44,"age_days":76,"expected_fill_days":61,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/paytm-payments-services-cst-associate-social-cst","json_url":"https://alion.io/job/paytm-payments-services-cst-associate-social-cst.json","meta":{"generated_at":"2026-10-19T21:15:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4340},"rest":"https://alion.io/mcp/rest/get_company?id=4340"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaytm-payments-services-cst-associate-social-cst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaytm-payments-services-cst-associate-social-cst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaytm-payments-services-cst-associate-social-cst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paytm-payments-services-cst-associate-social-cst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaytm-payments-services-cst-associate-social-cst"}]}