{"id":2836496,"url":"https://alion.io/job/paytm-payments-vrm-associate-mhd-2","title":"VRM - Associate - MHD","company":{"id":684,"name":"Paytm Payments","domain":"paytmpayments.com","url":"https://alion.io/company/paytm-payments-services-limited","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":273,"ghost_share":0,"stale_share":0.971,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-10-13T12:20:16Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T21:18:08Z","board_verified":false,"closed_at":"2026-10-22T21:18:08Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"About Us:\nPaytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.\nRole - Virtual Relationship Manager (VRM):\nA Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.\nKey Responsibilities:\nBuild and nurture relationships with enterprise clients, focusing on retention and satisfaction.\nDevelop and execute account management strategies to grow business and engage merchants effectively.\nUnderstand clients’ business needs and act as the main point of contact for escalations and problem resolution.\nLead cross-functional teams to deliver customized solutions and ensure client expectations are met.\nCollaborate with sales, technical, and merchant service teams to optimize client experience.\nProvide regular reporting on client metrics such as retention, satisfaction scores, and business growth.\nAdvocate for clients internally, communicating feedback to improve products or services.\nDesired Skills and Qualifications:\nBachelor’s degree; domain-specific expertise is an advantage.\nStrong communication and interpersonal skills for remote engagement.\nProvide merchant support by Outbound/ Inbound call and Email\nProficiency in CRM tools, virtual platforms and MS Office is an added advantage. Experience in account management, sales, or customer success for enterprise segments.\nLeadership ability to manage cross-functional teams and drive strategic initiatives.\nProficiency in CRM systems and data-driven account management techniques. Problem-solving skills and the ability to deliver “out of the box” solutions to complex business issues.\nShould be willing to work in rotational day shifts with rotational weekly off.","description_format":"text","description_chars":2174,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-19T06:56:25Z"},{"event":"close","at":"2026-10-22T10:04:58Z"},{"event":"reopen","at":"2026-10-22T13:56:07Z"},{"event":"close","at":"2026-10-22T21:18:08Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/paytm-payments-vrm-associate-mhd-2","json_url":"https://alion.io/job/paytm-payments-vrm-associate-mhd-2.json","meta":{"generated_at":"2026-10-23T01:14:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684},"rest":"https://alion.io/mcp/rest/get_company?id=684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpaytm-payments-vrm-associate-mhd-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpaytm-payments-vrm-associate-mhd-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpaytm-payments-vrm-associate-mhd-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paytm-payments-vrm-associate-mhd-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpaytm-payments-vrm-associate-mhd-2"}]}