{"id":1929426,"url":"https://alion.io/job/pci-it-helpdesk-specialist","title":"IT Helpdesk Specialist","company":{"id":1987116,"name":"PCI Pharma Services","domain":"pci.com","url":"https://alion.io/company/pci-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["León, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"GMP","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-02T17:31:46Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.\nWe are PCI.\nOur investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.\nMain Responsibilities:\nProvides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.\nComputer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops/Tablets.\niPhone setup & IOS troubleshooting.\nEngages in research and in-depth troubleshooting to resolve technical issues. Consults with specialized technical staff when necessary.\nLiaise and Support with other IT teams were necessary: Network/Infrastructure\nRecords customer and problem information in PCI's ITSM Solution. Updates tickets with activities and closes tickets with resolution entered upon completion of the job.\nResolves Incidents and Service Requests and escalates complex and/or high priority problems to the appropriate support groups for resolution.\nVerifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.\nProcurement of, but not limited to: Computers, desktops, & printers\nKnowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.\nPerforms other duties as assigned by Manager/Supervisor.\nSpecific Qualifications:\nundefined\n5 GCSEs or equivalent to include English & Maths or equivalent.\nundefined\nDesktop certifications preferred.\nDegree or equivalent gained in the field of IT/technology.\nundefined\nundefined\nundefined\nSpecific Knowledge / Skills Competence:\nEssential\nDemonstrable experience in the operation & support of desktop-based systems.\niPhone setup & IOS troubleshooting\nGood numeracy & literacy skills.\nEffective verbal & written communication skills.\nExcellent attention to detail.\nGood presentation skills & the ability to provide effective training to others.\nAble to present information to non-technical colleagues.\nAble to manage time & plan tasks effectively to meet agreed timescales.\nIntermediate IT skills; able to demonstrate good technical knowledge of; Microsoft Operating Systems & software packages.\nAble to work on own initiative as well as part of a team.\nThe ability to speak English.\nDesirable\nUnderstanding of GMP.\nBehavioural Competencies:\nAnalytical thinking and problem solving.\nAbility to work well under pressure with conflicting priorities.\nExtremely high personal integrity.\nExcellent customer service skills.\nAbility to deal with users sensitively.\nTeam player.\nJudgement and decision making.\nTrustworthiness.\nJoin us and be part of building the bridge between life changing therapies and patients. Let’s talk future\nEqual Employment Opportunity (EEO) Statement:\nPCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.\nAt PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. 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