{"id":2940691,"url":"https://alion.io/job/pci-pharma-services-desktop-support-specialist-ii","title":"Desktop Support Specialist II","company":{"id":1987116,"name":"PCI Pharma Services","domain":"pci.com","url":"https://alion.io/company/pci-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tredegar, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"GMP","optional":true}],"status":"live","first_seen_at":"2026-10-20T17:13:37Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T23:59:10Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.\nWe are PCI.\nOur investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.\nJob Description\nGeneral Purpose of Role:\nThe Desktop Support Specialist II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware / software, & network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware / software installs & provide all support in a professional manner.\nMain Responsibilities:\nEnd user support \nMonitor Solution Centre, Spiceworks\nComputer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops.\nProficient with MS Office installation, configuration, and troubleshooting\nBasic hardware & software trouble shooting, ability to install / upgrade hardware / software.\nNetwork user creation / deletion, basic knowledge of AD\nMailbox creation / deletion, distribution group maintenance, basic knowledge of EMC\niPhone setup & IOS troubleshooting.\nProcurement of, but not limited to: Computers, desktops, & printers\nProper escalation of Solution Centre submissions\nProvide one on one assistance to end users by either phone, email, Bomgar, or Solution Centre\nCoordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced.\nKeep up to date with current technologies.\nSpecific Qualifications:\nBachelor’s degree in computer related field or equivalent experience in helpdesk related field\nExperienced with hardware / software\nExperienced in troubleshooting network connectivity issues\nBasic understanding of TCP/IP, DHCP, AD, EMC, & DNS\nExperience in troubleshooting in, but not limited to: MS Office, Computer setup, software installs, & basic network connectivity issues\niPhone setup & IOS troubleshooting\nAbility to prioritize work with little to no supervision, which includes ability to escalate issues when needed\nBe able to work as part of team, but also be able to work on projects alone\nSpecific Knowledge / Skills Competence:\nEssential\nBasic Mathematical Skills\nIntermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs. \nFull Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.\nHigh Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardisation. Ability to interpret a variety of instructions that may be provided in various forms.\nHigh Standard of Report Writing\nDesirable\nUnderstanding of GMP.\nAbility to demonstrate attention to detail.\nAbility to display excellent time management skills.\nAbility to work independently and/or as part of a team.\nundefined\nBehavioural Competencies:\nAnalytical thinking and problem-solving.\nAbility to work well under pressure with conflicting priorities.\nExtremely high personal integrity.\nExcellent customer service skills.\nTeam player.\nJudgement and decision-making.\nJoin us and be part of building the bridge between life changing therapies and patients. Let’s talk future\nEqual Employment Opportunity (EEO) Statement:\nPCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.\nAt PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. 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