{"id":3345376,"url":"https://alion.io/job/pci-pharma-services-desktop-support-specialist-mfd","title":"Desktop Support Specialist (m/f/d)","company":{"id":1987116,"name":"PCI Pharma Services","domain":"pci.com","url":"https://alion.io/company/pci-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Großbeeren, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"GMP","optional":true}],"status":"live","first_seen_at":"2026-10-27T17:02:47Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T02:14:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.\nWe are PCI.\nOur investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.\nAbout the Role\nWe are seeking a customer-focused Desktop Support Specialist II to provide technical support to end users and assist with the maintenance of local IT infrastructure and cybersecurity systems. Reporting to the Manager, Desktop Support, you will troubleshoot hardware, software, network, and security issues, manage service requests, and collaborate with IT infrastructure and cybersecurity teams to ensure reliable, secure, and efficient IT operations.\nKey Responsibilities\nProvide day-to-day technical support to end users, managing service requests and resolving hardware, software, and connectivity issues.\nInstall, configure, and maintain computers, laptops, mobile devices, printers, applications, and related IT equipment.\nSupport user accounts, permissions, email services, Active Directory, Microsoft Office, VPN, wireless networks, and shared resources.\nAssist with first-level server, network, and infrastructure troubleshooting, coordinating with relevant IT teams and third-party service providers.\nProvide first-line cybersecurity support, including endpoint protection, MFA, phishing investigations, and the identification and escalation of potential security incidents.\nSupport IT asset management, procurement, backup operations, system upgrades, and infrastructure implementations.\nMaintain accurate documentation of incidents, resolutions, and procedures in ticketing and knowledge management systems.\nEnsure compliance with IT security policies, access controls, and applicable regulatory requirements.\nDeliver professional customer service, educate users on IT and cybersecurity best practices, and escalate complex issues appropriately.\nQualifications and Skills\nBachelor’s degree in an IT-related field or equivalent experience in helpdesk or desktop support.\nPractical experience with computer hardware, software installation, configuration, and troubleshooting.\nBasic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, and Active Directory.\nExperience supporting Microsoft Office, Windows operating systems, mobile devices, and network connectivity.\nBasic knowledge of IT infrastructure, user account administration, and endpoint security solutions.\nStrong analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands and work independently or as part of a team.\nExcellent communication, customer service, documentation, and reporting skills in German and English\nHigh level of integrity, attention to detail, and ability to perform effectively under pressure.\nDesirable: Knowledge of cybersecurity operations, IT infrastructure support, and Good Manufacturing Practice (GMP) requirements.\n(GER)\nDesktop Support Specialist II (m/w/d)\nÜber die Position\nWir suchen einen serviceorientierten Desktop Support Specialist II (m/w/d) zur Unterstützung unserer Endanwender sowie zur Mitwirkung bei der Betreuung und Wartung der lokalen IT-Infrastruktur und Cybersicherheitssysteme. In dieser Position berichten Sie an den Manager Desktop Support und sind für die Fehleranalyse und Behebung von Hardware-, Software-, Netzwerk- und Sicherheitsproblemen verantwortlich. Sie bearbeiten Supportanfragen und arbeiten eng mit den IT-Infrastruktur- und Cybersicherheitsteams zusammen, um einen zuverlässigen, sicheren und effizienten IT-Betrieb zu gewährleisten.\nHauptaufgaben\nBereitstellung des täglichen technischen Supports für Endanwender sowie Bearbeitung und Lösung von Supportanfragen zu Hardware, Software und Netzwerkverbindungen.\nInstallation, Konfiguration und Wartung von Computern, Laptops, mobilen Endgeräten, Druckern, Anwendungen und weiterer IT-Ausstattung.\nUnterstützung bei der Verwaltung von Benutzerkonten, Zugriffsberechtigungen, E-Mail-Diensten, Active Directory, Microsoft Office, VPN-Verbindungen, WLAN und gemeinsam genutzten IT-Ressourcen.\nUnterstützung bei der Fehleranalyse und Behebung grundlegender Probleme mit Servern, Netzwerken und der IT-Infrastruktur sowie Koordination mit zuständigen IT-Teams und externen Dienstleistern.\nBereitstellung von technischem Erstsupport im Bereich Cybersicherheit, einschließlich Endpoint-Schutz, Multi-Faktor-Authentifizierung (MFA), Untersuchung von Phishing-E-Mails sowie Identifizierung und Eskalation potenzieller Sicherheitsvorfälle.\nUnterstützung bei der Verwaltung des IT-Anlagenbestands, der Beschaffung von IT-Ausstattung, Datensicherungen, Systemaktualisierungen und der Umsetzung von Infrastrukturprojekten.\nSorgfältige Dokumentation von Störungen, Lösungen und Arbeitsabläufen in Ticketing- und Wissensmanagementsystemen.\nSicherstellung der Einhaltung interner IT-Sicherheitsrichtlinien, Zugriffsregelungen und geltender regulatorischer Anforderungen.\nGewährleistung eines professionellen Anwenderservices, Vermittlung von Best Practices zur IT-Sicherheit und angemessene Eskalation komplexer Problemstellungen.\nQualifikationen und Kenntnisse\nAbgeschlossenes Studium im IT-Bereich oder eine vergleichbare Qualifikation durch einschlägige Berufserfahrung im Helpdesk- oder Desktop-Support.\nPraktische Erfahrung mit Computerhardware, Softwareinstallation, Konfiguration und Fehlerbehebung.\nGrundkenntnisse in Netzwerktechnologien und -protokollen, insbesondere TCP/IP, DHCP, DNS und Active Directory.\nErfahrung im Support von Microsoft Office, Windows-Betriebssystemen, mobilen Endgeräten und Netzwerkverbindungen.\nGrundkenntnisse in der IT-Infrastruktur, Benutzerkontenverwaltung und bei Endpoint-Sicherheitslösungen.\nAusgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise.\nFähigkeit, konkurrierende Prioritäten selbstständig zu organisieren und sowohl eigenständig als auch im Team effektiv zu arbeiten.\nSehr gute Kommunikationsfähigkeiten sowie sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.\nAusgeprägte Serviceorientierung sowie gute Dokumentations- und Berichtskompetenz.\nHohes Maß an Integrität, Genauigkeit und Verantwortungsbewusstsein sowie die Fähigkeit, auch unter Zeitdruck effektiv zu arbeiten.\nWünschenswert: Kenntnisse im Bereich Cybersicherheit, IT-Infrastruktur und der Anforderungen der Guten Herstellungspraxis (Good Manufacturing Practice, GMP).\nJoin us and be part of building the bridge between life changing therapies and patients. Let’s talk future\nEqual Employment Opportunity (EEO) Statement:\nPCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.\nAt PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.","description_format":"text","description_chars":7640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","CRO & CDMO Services","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-27T17:02:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":34,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/pci-pharma-services-desktop-support-specialist-mfd","json_url":"https://alion.io/job/pci-pharma-services-desktop-support-specialist-mfd.json","meta":{"generated_at":"2026-11-02T05:02:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1987116},"rest":"https://alion.io/mcp/rest/get_company?id=1987116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpci-pharma-services-desktop-support-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpci-pharma-services-desktop-support-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpci-pharma-services-desktop-support-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pci-pharma-services-desktop-support-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpci-pharma-services-desktop-support-specialist-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3345376}},{"tool":"search_jobs","arguments":{"company":"pci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3345376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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