{"id":2866590,"url":"https://alion.io/job/pci-pharma-services-quality-account-manager","title":"Quality Account Manager","company":{"id":1987116,"name":"PCI Pharma Services","domain":"pci.com","url":"https://alion.io/company/pci-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2824},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"DNS","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:55:49Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T21:17:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.\nWe are PCI.\nOur investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.\nJob Title: Quality Account Manager\nDepartment/Group: Quality\nLocation: Philadelphia\nSummary of Objective:\nResponsible for ensuring quality products and processes by aligning the members of the customer focused team\nwith the approved quality standards of the site. Plans, directs, and coordinates Quality activities of a designated\nCustomer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time\nframes and within budget. Select, supervise, empower, coach, develop and retain a team of qualified individuals\nincluding Associate Quality Account Manager(s) and Quality Coordinator(s) while partnering with the Business Unit\nManager to ensure that we deliver a quality product, on time, every time. Drives project success through active\nleadership to provide PCI a competitive advantage in long-term quality customer management.\nEssential Duties and Responsibilities:\nTo perform this job successfully, an individual must be able to perform\neach essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.\nSelect, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, succession planning and recognition.\nEnsure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments.\nEstablish quality team and individual goals and objectives in alignment with Customer Focused Team goals and customer requirements.\nEnsure strong alignment and coordination with other business units and functional groups. Collaborate on best practices with other Quality Account Managers and leadership.\nFacilitate the daily quality team performance to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service and continuous improvement.\nManage the training and development of the team including cross training initiatives and on-boarding of new employees to the team.\nProvide support for customer audits, visits and conference calls. Work with Customer Focused Team to develop systemic corrective actions to any deviations noted.\nParticipate in and oversee the completion of investigations, consumer complaints, CAPAs, DEA activities, Non-conformances, etc.\nCollaborate with the other team members to manage the team performance metrics and customer scorecard.\nCollaborate with the appropriate Account Executive and Business Unit Manager to coordinate and facilitate the customer Quarterly Business Review’s.\nProvide proactive quality assurance and risk assessment using FMEA, HCCAP, and Quality by Design in compliance with PCI and cGMP policies, procedures, rules, and regulations.\nManage the development of Master Packaging Instructions (MPI) for every product introduced to the team as well as the associated updates for all new and existing MPIs.\nOversee the timely issuance and review of batch records in order to meet production schedules and product release commitments to customers.\nDrive improvements into all metrics including a reduction in batch record errors (RFT over 99%) and no overdue CAPAs, Customer Complaints, and DNs\nCommitment to the batch record redesign project in order to standardize documentation.\nAbility to foster an environment of continuous process improvement.\nAdherence to the appropriate Supply agreement, Quality agreement, PCI policies, and applicable cGMP policies, procedures, rules and regulations.\nAttendance and the ability to inspire and lead a team are essential aspects of this job.\nAble to budget and understand the financial implications and impact of decisions made within the team.\nOther duties as assigned by Supervisor/Manager.\nSUPERVISORY RESPONSIBILITIES:\nDirectly supervises up to 5-10 associates within the Customer Focused Team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. \nResponsibilities include:\ninterviewing\nhiring, and training employees\nstaffing\nplanning\nassigning and directing work\nappraising performance\nrewarding and disciplining employees\naddressing complaints and resolving problems\nQUALIFICATIONS:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable\naccommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION AND/OR EXPERIENCE:\nBachelor's degree from a four-year college or university and seven to ten years related industry experience in increasingly more responsible positions.\nA history of project accomplishment and leadership excellence strongly desired.\nLean, Six Sigma, or process improvement experience; Lean Six Sigma black belt preferred.\nDirect experience working with various domestic and foreign regulatory authorities and supporting inspections.\nMust have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project, and a working knowledge of GMPs.\nFamiliar with the technical requirements of the International Conference of Harmonization (ICH) especially ICH Q9, A Risk Based approach to Quality.\nExperience working in multiple areas of Quality, such as Incoming Quality Assurance (IQA), Quality operations, metrology, and validation.\nLANGUAGE SKILLS:\nAbility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. \nAbility to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.\nAbility to effectively present information to top management, customers, public groups, and/or boards of directors.\nMust have strong interpersonal and excellent communication skills.\nMATHEMATICAL SKILLS:\nAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. \nAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situatis.\nREASONING ABILITY:\nAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. \nAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule\nform.\nCOMPUTER SKILLS:\nMust have excellent computer skills including Microsoft Word, Excel, PowerPoint, Outlook, and Project\nJoin us and be part of building the bridge between life changing therapies and patients. Let’s talk future\nEqual Employment Opportunity (EEO) Statement:\nPCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.\nAt PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.","description_format":"text","description_chars":8011,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRO & CDMO Services","APIs & Drug Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-19T17:55:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/pci-pharma-services-quality-account-manager","json_url":"https://alion.io/job/pci-pharma-services-quality-account-manager.json","meta":{"generated_at":"2026-10-21T23:26:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1987116},"rest":"https://alion.io/mcp/rest/get_company?id=1987116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpci-pharma-services-quality-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpci-pharma-services-quality-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpci-pharma-services-quality-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pci-pharma-services-quality-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpci-pharma-services-quality-account-manager"}]}