{"id":3920005,"url":"https://alion.io/job/pcs-egypt-senior-it-support-engineer","title":"Senior IT Support Engineer","company":{"id":4523200,"name":"Pcs Egypt","domain":null,"url":"https://alion.io/company/pcs-egypt-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-16T00:00:00Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Job Purpose\nProvide advanced technical support to bank employees ensuring fast resolution of complex IT issues and maintaining high service quality across all locations.\n\nKey Responsibilities\nProvide advanced (L2/L3) support for hardware software and network-related issues\n\nDiagnose and troubleshoot complex technical problems on-site and remotely\n\nSupport users via phone email and remote support tools\n\nEnsure timely resolution of incidents within agreed SLAs\n\nPerform root cause analysis and implement preventive solutions\n\nGuide and support junior engineers in daily operations\n\nHandle escalations and critical incidents\n\nDocument incidents solutions and knowledge base articles\n\nCoordinate with vendors when needed\n\nRequirementsRequirements\nBachelors degree in Computer Science Information Systems or related field\n\n45 years of experience in IT Support (preferably in banking or enterprise environment)\n\nStrong knowledge of Windows OS MS Office and enterprise applications\n\nGood understanding of networking fundamentals (LAN TCP/IP)\n\nExperience with remote support tools and ticketing systems\n\nStrong troubleshooting and analytical skills\n\nExcellent communication and user-handling skills\n\nRequired Skills:\nRequirements Minimum 7 years of experience managing projects within the banking sector. PMP Certification is mandatory. Strong experience in project planning risk management and stakeholder management. Excellent leadership communication and organizational skills. \n\nRequired Education:\nRequirements Minimum 7 years of experience managing projects within the banking sector. PMP Certification is mandatory. Strong experience in project planning risk management and stakeholder management. 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