{"id":2542467,"url":"https://alion.io/job/pdi-technologies-head-of-security-network-operations","title":"Head of Security & Network Operations","company":{"id":7295,"name":"PDI Technologies","domain":"pditechnologies.com","url":"https://alion.io/company/pditechnologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Networking","role_family":"Networking","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":134000,"max_usd":243000,"period":"year","method":"role_seniority_country_cell","sample_n":22},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"PCI DSS","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:53:36Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-03T09:33:02Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Most companies run security operations and network operations as separate worlds, with separate teams, separate tools, and separate escalations. At PDI, we're bringing them together.\nOur Security & Network Solutions business protects and connects 12,000+ customers across convenience retail, fuel, quick-service restaurants, and automotive. The store networks that keep payments and fuel pumps running are the same networks attackers target. In the first five minutes, a network outage and a security incident often look the same, and our customers expect one team to own both.\nWe're looking for a senior leader to run our SOC and NOC as one operation: more than 150 people across onshore and offshore teams, delivering 24/7 monitoring, response, and uptime. You'll own how the service is delivered, what it costs, and how it scales, and as part of the SaNS leadership team, you'll help shape where the business goes next.\nWhy this role stands out\nBuild something few leaders get to build. A converged security and network operations model, at real scale, with the backing to design it your way.\nA real seat at the table. You'll report to the SVP & GM, own the operating budget and delivery economics, and help set strategy for the business.\nScale and impact. 12,000+ customers, thousands of store locations, and a 24/7 global operation where your decisions show up in uptime and protection every day.\nA growing business. We're expanding our managed services, and operations decides how fast and how well we can grow.\nWhat you'll own\nLead a converged operation\nLead the SOC, NOC, and Threat Intelligence & Detection functions through about 5 direct reports\n\nDesign the operating model: org structure, shift coverage across onshore and offshore teams, and where security and network teams integrate versus stay specialized.\n\nStandardize processes, escalation paths, and playbooks across both domains so customers get one consistent experience.\n\nOwn the economics of delivery\nOwn the operating budget, headcount plan, and tooling and vendor spend.\n\nImprove cost to serve and delivery margin while raising service quality, including the right balance of onshore and offshore delivery.\n\nProvide cost and capacity inputs to pricing, capacity planning, and new service launches.\n\nDeliver security outcomes\nRun 24/7 security monitoring, triage, investigation, and response across customer environments.\n\nThrough the Threat Intelligence & Detection leader, make sure intelligence drives detection coverage and threat hunting.\n\nOwn security incident response for customer environments, from first alert through post-incident review.\n\nDeliver network reliability\nRun 24/7 network monitoring and response for site connectivity, uptime, and performance across thousands of locations.\n\nOversee day-to-day operations for our managed network services (managed firewall, managed switches, SD-WAN, wireless, connectivity)\n\nManage carrier, ISP, and vendor escalations, change and maintenance windows, and service management practices.\n\nLead when it matters mos t\nServe as the single accountable leader for high-severity incidents, whether security, network, or both.\n\nLead customer and executive communications during major incidents, and drive root-cause fixes that stick.\n\nModernize operations with automation and AI\nSet the multi-year roadmap for SIEM, SOAR, network monitoring, and observability, with one integrated view of security events and network health.\n\nLead the shift to AI-assisted, automated operations to reduce manual work, alert noise, and response times.\n\nBe the operational voice to customers and the business\nAct as executive sponsor for key customers through service reviews, escalations, and strategic discussions.\n\nPartner with Product, Sales, Operations, and Customer Success to shape new offerings and match operations to customer needs.\n\nRun the business on clear metrics: time to detect and respond, uptime and SLA performance, detection coverage, alert quality, customer satisfaction, and cost to serve.\n\nThis role leads PDI's customer-facing security and network services.\nWhat success looks like\nFirst 90 days: Assess the organization, tooling, service levels, and cost structure across both centers. Meet key customers and offshore teams. Agree on priorities with the SVP & GM.\nBy 6 months: A unified operating model and leadership structure in place, one major-incident process across security and network, and a shared KPI and SLA dashboard.\nBy 12 months: Measurable gains in uptime, response times, and cost to serve, an automation roadmap delivering results, and an operation ready to support new service launches.\nWhat you bring\nRequired\n12+ years in security operations, network operations, or infrastructure operations, including 7+ years in leadership and experience leading leaders (managers of managers).\n\nA track record running a 24/7 operation of 100+ people, ideally across onshore and offshore teams.\n\nDeep experience running a SOC or a NOC, and solid working knowledge of the other. We're open to great leaders from either background, but prefer a security background.\n\nExperience owning an operating budget and improving cost to serve or margin.\n\nProven major-incident leadership, including executive and customer communications under pressure.\n\nStrong grasp of security operations tooling (SIEM, SOAR, EDR/XDR) and network operations tooling (monitoring, observability, IT service management).\n\nExecutive presence with customers and senior leaders, and the ability to explain operational issues in business terms.\n\nWillingness to travel internationally to lead global teams.\n\nNice to have\nExperience at an MSP, MSSP, MDR provider, or managed network services provider (MNSP)\n\nBackground in retail, hospitality, payments, or other multi-site environments, including PCI DSS.\n\nExperience leading a converged or integrated SOC and NOC.\n\nExperience building or scaling offshore delivery centers.\n\nA track record of leading automation or AI-driven change in operations.\n\nFamiliarity with SOC 2, ISO 27001, and ITIL, plus cloud operations across AWS, Azure, or GCP.\n\nCertifications such as CISSP, CISM, or ITIL are welcome but not required.\n\nA bachelor's degree in a related field or equivalent experience.","description_format":"text","description_chars":6231,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Retail & Shop Systems","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T15:54:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10 · green card filings: 1","filings_12m":10,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.874,"p_room":0.75,"age_days":19,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/pdi-technologies-head-of-security-network-operations","json_url":"https://alion.io/job/pdi-technologies-head-of-security-network-operations.json","meta":{"generated_at":"2026-11-03T11:56:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7295},"rest":"https://alion.io/mcp/rest/get_company?id=7295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpdi-technologies-head-of-security-network-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpdi-technologies-head-of-security-network-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpdi-technologies-head-of-security-network-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pdi-technologies-head-of-security-network-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpdi-technologies-head-of-security-network-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2542467}},{"tool":"search_jobs","arguments":{"company":"pditechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2542467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}