{"id":3995771,"url":"https://alion.io/job/pdi-technologies-manager-site-reliability-engineering-paylo-platform","title":"Manager, Site Reliability Engineering – Paylo Platform","company":{"id":7295,"name":"PDI Technologies","domain":"pditechnologies.com","url":"https://alion.io/company/pditechnologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Argo Workflows","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"GitOps","optional":false},{"name":"Helm","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenTofu","optional":false},{"name":"PCI DSS","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Progressive Delivery","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"Apache Kafka","optional":true},{"name":"PagerDuty","optional":true}],"status":"live","first_seen_at":"2026-11-09T20:14:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:10:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"PDI Technologies is looking for a Manager, Site Reliability Engineering to lead the SRE organization supporting Paylo, PDI’s payments, loyalty, and fuel-pricing product suite. This role owns the reliability, infrastructure, and operational strategy for a portfolio of high-traffic, customer- and partner-facing platforms that power payment transactions, fuel pricing, loyalty and rewards, and offer/coupon redemption for convenience retail and fuel customers around the world.\nThis is a hands-on, leadership-first role. You will manage a team of three SRE Managers/Leads who together lead approximately 20 engineers, while staying technically engaged yourself - reviewing architecture, unblocking hard infrastructure problems, and setting the technical bar across the organization. You will bring strong, current, hands-on expertise across AWS, Azure, Kubernetes, Helm, Argo CD, Terraform/OpenTofu, Jenkins, and Datadog, and you will be a strong, visible people leader who can coach managers and represent SRE to senior engineering and business stakeholders.\nKey Responsibilities\nDirectly manage and develop 3 SRE Managers/Leads and own the overall health, growth, and performance of an ~20-person SRE organization supporting the Paylo product suite.\n\nSet the vision, priorities, and operating cadence for the SRE function; translate business and product priorities into a reliability roadmap your managers can execute against.\n\nBuild a strong bench by hiring, coaching, and developing managers and senior engineers while creating clear career paths and succession plans.\n\nFoster a blameless, learning-oriented culture around incidents, on-call, and operational excellence.\n\nPartner closely with engineering directors, product managers, and business stakeholders across the Paylo organization to align reliability investments with business risk and customer impact.\n\nStay technically engaged day to day by participating in architecture and design reviews, troubleshooting complex production issues, and directly contributing to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines when needed.\n\nSet and enforce engineering standards for multi-cloud infrastructure across AWS and Azure and for container orchestration on Kubernetes at scale.\n\nOwn adoption and standards for GitOps-based continuous delivery using Argo CD/Argo Workflows, including deployment strategy, rollout policy, and multi-cluster promotion.\n\nOwn the Infrastructure-as-Code strategy across teams (Terraform, OpenTofu), including module standards, state management, drift detection, and remediation.\n\nOwn CI/CD pipeline architecture and standards built on Jenkins, driving build/deploy automation, pipeline reliability, and progressive delivery practices such as blue-green/canary deployments and automated rollback.\n\nEvaluate and guide adoption of new infrastructure tooling and patterns as the platform evolves across AWS and Azure.\n\nOwn the observability strategy across all supported products, with deep, hands-on expertise in Datadog (APM, infrastructure monitoring, log management, dashboards, and alerting) as the standard platform for metrics, tracing, and alerting.\n\nDefine and drive adoption of SLIs/SLOs, error budgets, and reliability KPIs across the organization, holding managers and teams accountable to them.\n\nOwn the incident management program end to end, including on-call structure, escalation paths, severity definitions, postmortems, and follow-through on remediation actions.\n\nDrive root-cause analysis and long-term reliability investments that reduce Sev1/Sev2 frequency and recurrence.\n\nEnsure appropriate resilience, disaster recovery, and capacity planning practices are in place given the sensitivity of payment- and transaction-related systems.\n\nPartner with Security and Compliance to maintain awareness of PCI DSS and related compliance requirements and ensure the SRE organization supports audit and compliance readiness.\n\nTrack and report cost, capacity, and operational KPIs to senior leadership.\n\nRequired Qualifications\n8+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering, including 4+ years in a people-leadership role.\n\nProven experience managing managers- you have directly led team leads/managers, not just individual contributors, and are comfortable operating at the scale of ~20 total reports.\n\nStrong, hands-on expertise across AWS and Azure- you can architect, troubleshoot, and operate multi-cloud infrastructure yourself, not just direct others to do so.\n\nStrong, hands-on expertise with Kubernetes and Helm- cluster operations, troubleshooting at scale, and chart design/maintenance.\n\nStrong, hands-on expertise with Argo CD/Argo Workflowsfor GitOps-based continuous delivery.\n\nStrong, hands-on expertise with Infrastructure as Code(Terraform, OpenTofu), including module design and state management.\n\nStrong, hands-on expertise with Jenkinsfor CI/CD pipeline design, administration, and automation.\n\nStrong, hands-on expertise with Datadog(or equivalent enterprise observability platform), including designing monitoring/alerting strategy, dashboards, and APM/tracing at scale.\n\nDemonstrated track record of driving incident management, on-call, and postmortem programs for high-traffic, customer-facing systems.\n\nExcellent communication and stakeholder-management skills; able to represent SRE to engineering leadership and business partners with equal credibility.\n\nA strong, visible leadership style - someone who sets clear direction, holds teams accountable, and builds trust across the organization.\n\nApplicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.\nPreferred Qualifications\nExperience supporting payments, fuel/retail, or loyalty platforms, or other systems with PCI DSS or similar compliance obligations.\n\nRelevant certifications such as CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate.\n\nExperience with messaging systems (Kafka/SQS/SNS), PagerDuty (or similar), and multi-region/multi-AZ resilience patterns.\n\nPrior experience consolidating or standardizing SRE and DevOps practices across multiple product lines or recently-integrated/acquired teams.\n\nExperience partnering with product and business stakeholders to translate reliability investments into business outcomes.\n\nWhat Success Looks Like\nA stable, well-led SRE organization with clear ownership, career paths, and low regrettable attrition among your managers and their teams.\n\nConsistent, Datadog-driven observability and SLOs in place across the organization, with measurable reduction in Sev1/Sev2 incidents and mean time to detect/resolve.\n\nModern, standardized infrastructure practices - GitOps delivery via Argo, IaC via Terraform/OpenTofu, and reliable CI/CD via Jenkins - adopted consistently across teams and clouds.\n\nA mature, blameless incident-management culture with strong postmortem follow-through.\n\nStrong cross-functional trust with engineering, product, and security/compliance stakeholders.","description_format":"text","description_chars":7204,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Retail & Shop Systems","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-11-10T01:10:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 10 · green card filings: 1","filings_12m":10,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T03:11:13Z"},"pay":null,"html_url":"https://alion.io/job/pdi-technologies-manager-site-reliability-engineering-paylo-platform","json_url":"https://alion.io/job/pdi-technologies-manager-site-reliability-engineering-paylo-platform.json","meta":{"generated_at":"2026-11-10T03:11:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7295},"rest":"https://alion.io/mcp/rest/get_company?id=7295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpdi-technologies-manager-site-reliability-engineering-paylo-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpdi-technologies-manager-site-reliability-engineering-paylo-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpdi-technologies-manager-site-reliability-engineering-paylo-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pdi-technologies-manager-site-reliability-engineering-paylo-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpdi-technologies-manager-site-reliability-engineering-paylo-platform"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3995771}},{"tool":"search_jobs","arguments":{"company":"pditechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3995771},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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