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The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients’ payment and loyalty programs and collaborating with many teams internally.\nThe perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as a passion for learning new information daily.\nAvailable Shift:\nMonday through Friday, 9:00AM - 6:00PM Central Time\nKey Responsibilities\nAddress member inquiries professionally to build positive relationships and long-term memberships.\nResolve issues efficiently, contributing to the company’s bottom line.\nMonitor email queue and handle member inquiries and questions \nFollow up to member inquiries by taking specific action in a timely manner\nWork on special short-term projects to offer customized support for new programs\nWork with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies\nWork with confidential customer information and demonstrate highest levels of integrity\nThrive as a team player in a fast-paced, high-energy, change-oriented environment\nTrack and report to management on systemic issues and provide insight on trends\nParticipate in additional training courses when needed\nOther duties as assigned\nQualifications\n1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus\nHigh school diploma/GED required \nHighest sense of integrity and discretion required\nAbility to remain professional and courteous with customers at all times\nExcellent written and verbal communication skills\nAbility to build relationships and strong alliances across the organization\nWillingness to learn every day, do it fast and use knowledge appropriately\nAbility to work independently and in a team environment\nIndividual should be technically literate and possess analytical thinking skills\nThe employee must have the ability to work various shifts should the business need 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