{"id":2455793,"url":"https://alion.io/job/pdi-technologies-onboarding-specialist","title":"Onboarding Specialist","company":{"id":7295,"name":"PDI Technologies","domain":"pditechnologies.com","url":"https://alion.io/company/pditechnologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T15:47:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T07:13:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.\nBy “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.\nRole Overview:\n Onboarding Specialists help our customers solve issues and train said customers to use our product.\nKey Responsibilities\nProduct/Service InformationProvide advanced product/service information and respond to complex customer\nquestions about the product/service.\n\nResolving Customer Issues Respond to more advanced issue escalations promptly and appropriately;\nprovide managerial approvals as required.\n\n Customer Relationship Management (CRM) DataSchedule follow-up actions and enter relevant information into the CRM system\nafter each contact with a customer to create a call plan and to ensure that the\norganization has quality data to enable effective customer retention and\nbusiness development activities.\n\nPersonal Capability BuildingDevelop own capabilities by participating in assessment and development\nplanning activities as well as formal and informal training and coaching; gain or\nmaintain external professional accreditation, where relevant, to improve\nperformance and fulfill personal potential. Maintain an understanding of relevant\ntechnology, external regulation, and industry best practices through ongoing\neducation, attending conferences, and reading specialist media.\n\nInstallation Monitoring and ControlOperate installation systems and devices, and make adjustments as necessary.\n\nQualifications\nCustomer-Focused ApproachWorks with full competence to orient the organization around delivering to the key needs of customers. T\n\n Leverages Digital Communications with CustomersWorks with full competence to leverage digital communication (email, text, chat,\nsocial media) to create positive, defining moments for customers. \n\nMasters Service ConversationsWorks with full competence to navigate customer conversations by leveraging\nthe four parts of a service conversation: open, learn, reply, and close. \n\nNavigates Customer ChallengesWorks with full competence to navigate conversations in which the customer is\nfrustrated or unhappy with the organization. \n\nStrengthens Customer ConnectionsWorks with full competence to connect with customers to strengthen the\nrelationship, meeting personal needs through positive customer experiences.\n\nBuilds Customer LoyaltyWorks with full competence to make every customer interaction positive by\nleaving the customer feeling understood, appreciated, and confident in the\norganization's ability. \n\nIn-Depth QuestioningWorks with full competence to probe and explore complex subjects thoroughly,\nextracting comprehensive information through insightful questioning to enhance\nunderstanding and decision-making processes. \n\nService Into SalesWorks at an intermediate level to recognize sales opportunities during service\ninteractions to enhance overall customer service. \n\nBuilds RapportWorks with full competence to quickly and effectively establish trust within the buying centers in the client's organization.\n\nManages Buyer IndifferenceWorks at an intermediate level to acknowledge a client's indifference before\ncontinuing the sales call and asks questions to understand the circumstances\nsurrounding the indifference.\n\nCustomer Feedback TrackingWorks with full competence to establish and maintain a systematic process for\ncollecting, analyzing, and responding to customer feedback within the call center\nenvironment. \n\nAdaptive MindsetWorks with full competence to shift into and out of a mental mindset associated\nwith assessing the facts and circumstances of the current situation and/or\nenvironment, and making the appropriate/innovative adjustments to thinking and\nwork habits to thrive in any scenario. \n\nCustomer Due Diligence PrinciplesWorks with full competence to conduct comprehensive assessments of potential\nand existing customer profiles to comply with legal and regulatory requirements.\n\nCustomer Service DeliveryWorks with full competence to deliver required services to customers to the\nrequired standards. Typically works without supervision and may provide\ntechnical guidance.\n\nCustomer Technical SupportWorks with full competence to identify, diagnose and resolve technical problems\nfor customers in line with prescribed solution options. Typically works without\nsupervision and may provide technical guidance.\n\nDigital LiteracyWorks at an intermediate level to understand, evaluate, use, and engage with\ndigital technology and information, as well as create and share digital content,\nwhile being aware of essentials like safety, privacy and ethical considerations.\n\nExpands the ServiceWorks at an intermediate level to grow the value of the account through crosssell\nand up-sell opportunities. \n\n Issue Management TechniquesWorks with full competence to resolve identified issues promptly and sustainably\nby utilizing the organization's issue management systems, solving problems.\n\nBehavioral Competencies\nEnsures Accountability\n\nManages Complexity\n\nCommunicates Effectively\n\nBalances Stakeholders\n\nCollaborates Effectively","description_format":"text","description_chars":5584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Retail & Shop Systems","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-13T16:01:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/pdi-technologies-onboarding-specialist","json_url":"https://alion.io/job/pdi-technologies-onboarding-specialist.json","meta":{"generated_at":"2026-10-19T08:24:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7295},"rest":"https://alion.io/mcp/rest/get_company?id=7295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpdi-technologies-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpdi-technologies-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpdi-technologies-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pdi-technologies-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpdi-technologies-onboarding-specialist"}]}