{"id":1238576,"url":"https://alion.io/job/pdq-customer-success-manager-emea-2","title":"Customer Success Manager, EMEA","company":{"id":687698,"name":"PDQ","domain":"pdq.com","url":"https://alion.io/company/pdq-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ljubljana, Slovenia"],"countries":["SI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:26:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-30T01:25:10Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About PDQ\nPDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.\nOur Core Values:\nHonesty: You communicate transparently and build trust through your actions.\nOwnership: You take responsibility for outcomes and follow through on commitments.\nCollaboration: You value diverse perspectives and work effectively across teams.\nImprovement: You actively seek opportunities to learn, grow, and innovate.\n Location\nThis position is based in our Ljubljana, Slovenia office (our EU headquarters) and requires five in-office working days per week.\nAbout the Role\nPDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled Customer Success program. As an EMEA Customer Success Manager, you'll work across a dynamic book of European accounts, delivering proactive guidance, driving product expansion, and securing renewals - while making life easier for the IT heroes we serve. You'll serve as a customer advocate and seller across many accounts in our pooled model, engaging with them at various points in their customer journey. This role sits within our Revenue organization and reports into the EMEA Customer Success leadership team.\nWhy This Role Matters\nIn this role, you'll help PDQ deepen relationships with our European customer base, directly impacting renewal rates, product adoption, and the overall customer experience across the region.\nHow You Might Spend Your Day\nDrive renewal strategy and execution across a shared customer book of European customers\nIdentify usage trends and lead early interventions when risk is detected\nRecommend and coordinate cross-product expansions that solve customer pain points\nCapture voice-of-the-customer insights to influence product roadmap and strategy\nCollaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience\nLead customer demonstrations and assist with contract negotiations\nMaintain excellent pipeline hygiene and attention to detail in Salesforce\nWe'reLooking for People Who Have\nMust Have\n2+ years of SaaS/B2B customer success or sales experience\nRequired: English and Slovenian language proficiency (speaking and writing) - strong preference for secondary language proficiency in French or Italian (speaking and writing)\nExperience assisting with or leading customer demonstrations and contract negotiations\nStrong aptitude to grasp technical products and concepts and convey them through product demonstrations\nAbility to demonstrate skilled discovery leading to uncovering customer opportunity\nComfort working with Salesforce, Slack, and Microsoft Office\nNice to Have\nNatural curiosity and proactivity - a desire to learn as much as possible about PDQ products and how they add value to sysadmins\nExcellent interpersonal skills, particularly the ability to build authentic business relationships\nStrong focus on goal attainment and consistently driving toward exceeding targets\nWho You Are\nHonesty: You communicate transparently and build trust through your actions.\nOwnership: You take responsibility for outcomes and follow through on commitments.\nCollaboration: You value diverse perspectives and work effectively across teams.\nImprovement: You actively seek opportunities to learn, grow, and innovate.\nOrganized: Excellent pipeline hygiene and attention to detail\nHigh Performer: Strong focus on goal attainment and consistently driving towards achieving and exceeding targets\nTools We Use\nSlack\nSalesforce\nMicrosoft Office\nTextBlaze\nScribe\nWhy You'll Love Working at PDQ\nPDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:\nEquity opportunities\nFlexible working hours and relaxing work environment\nCompany-provided laptop and accessories\nExperienced and supportive mentors invested in your growth\nA culture that encourages learning, professional development, and knowledge sharing\nQuarterly Company Values Award (team member nominated)\nEqual Opportunity Employer\nPDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.\nIf you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact .","description_format":"text","description_chars":4808,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All 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