{"id":2861662,"url":"https://alion.io/job/peak-dental-services-call-center-representative","title":"Call Center Representative","company":{"id":4423248,"name":"Peak Dental Services","domain":"peakdentalservices.com","url":"https://alion.io/company/peakdentalservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T16:29:04Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T11:54:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company\nOverview\nJoin Our Growing Team at Peak Dental Services!\nAre you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, full-time Call Center Customer Service Representative to join our dynamic patient intake and scheduling team. If you’re a motivated individual passionate about helping people, this is the perfect opportunity!\nWhy Peak Dental Services?\nAt Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals. Plus, you’ll enjoy the perfect work-life balance with weekends and evenings off!\nEssential Functions\nWhat You’ll Do:\nAnswer and assist inbound calls from new and existing patients\nSchedule appointments and coordinate communication between offices and staff\nAssist patients by answering questions, transferring calls, and updating account information\nWork with multiple dental systems to efficiently manage appointment schedules\nMaintain call quality standards and meet call center KPIs\nDemonstrate exceptional customer service at all times, ensuring every patient feels valued\nWork Hours:\nMonday - Friday, 7:00 AM - 5:00 PM (8-hour shift)\nWe Offer Competitive Benefits:\nMedical, Dental, and Vision insurance\nVoluntary STD-LTD and Life Insurance\nPaid Time Off (PTO) and Holiday Pay\n401K Match\nEmployee Discounts\nAnd much more!\nQualifications\n1+ years of recent experience as a Call Center Representative or in an administrative role\nMinimum typing speed of 40 WPM\nMedical setting experience is a plus but not required\nStrong written and verbal communication skills\nA passion for customer service and helping others!\nWork Hours:\nMonday - Friday, 7:00 AM - 5:00 PM (8-hour shift)\nWe Offer Competitive Benefits:\nMedical, Dental, and Vision insurance\nVoluntary STD-LTD and Life Insurance\nPaid Time Off (PTO) and Holiday Pay\n401K Match\nEmployee Discounts\nAnd much more!\nAbout Us:\nPeak Dental Services was founded in 2008 by Dr. Douglas Peak and his son A.J. Peak. Their vision was simple: to build a dental practice that offers exceptional care and an outstanding patient experience. With a background in business and dentistry, they quickly recognized the need for a strong team to help grow the business-and that’s where YOU come in! Our team is passionate about making a difference, and we welcome motivated individuals who share that same commitment.\nReady to Join Our Team?\nIf you’re looking for a rewarding, fast-paced role where you can make a difference and have fun doing it, apply today! Peak Dental Services is growing; we want you to grow with us.\nWork Environment\nCall center/scheding center located in Colorado Springs\nBusiness casual dress code\nPhysical Demands\nAbility to sit up to 7 hours per day\nEducation and Experience\nHigh School Diploma or GED\nPay Range\nUSD $18.00 - USD $19.00 /Hr.","description_format":"text","description_chars":3042,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Dental Clinics"],"lifecycle":[{"event":"open","at":"2026-10-19T16:29:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/peak-dental-services-call-center-representative","json_url":"https://alion.io/job/peak-dental-services-call-center-representative.json","meta":{"generated_at":"2026-10-23T14:43:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423248},"rest":"https://alion.io/mcp/rest/get_company?id=4423248"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeak-dental-services-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeak-dental-services-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeak-dental-services-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peak-dental-services-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeak-dental-services-call-center-representative"}]}