{"id":2964714,"url":"https://alion.io/job/peak-technologies-customer-service-representative","title":"Customer Service Representative","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Léonard, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":383},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-20T07:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T18:46:12Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JOB SUMMARY & SCOPE\nThis role involves working closely and collaboratively with assigned vendors, processing and monitoring sales orders and quotes using NetSuite, and supporting business development and pipeline activities to accelerate growth. The ideal candidate is a positive, energetic, self-starter and proactive problem solver with exceptional communication skills and meticulous attention to detail. As a team player, the candidate will cultivate productive working relationships within the organization and demonstrate good judgment in various situations. Strong written and verbal communication, administrative and organizational skills, and the ability to balance multiple priorities are essential. Success in this entrepreneurial environment requires a focus on mission and results.\n\nKEY ACCOUNTABILITIES\nInteract successfully and positively in a participatory climate, working collaboratively with our customers, sales and internal team. \nProvide responsive customer service while administering sales support. Be a problem solver. Provide recommendations and options to help resolve issues. \nExecute based on established processes. \nDemonstrate active listening skills. Be curious and willing to ask questions to delve deeper into the customer's needs. \nBe hypersensitive to details when writing, processing and verifying information and data. \nPersonal motivation and ability to manage ambiguity while asking questions to understand. \nEasily manage multiple projects, clients and interruptions. \nA strong, proven work ethic, high energy and exceptional organizational skills. \nAnalytical ability to gather and summarize data. \nDemonstrate a strong sense of emotional intelligence. Be able to build relationships and communicate effectively with a range of personalities and cultures. \nDemonstrate quantitative analysis and critical thinking skills. \nWork effectively and efficiently under pressure and stress whilst maintaining a calm and professional attitude.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nDegree in business or related field. Experience in lieu of a diploma will be considered. \nPrevious office administration experience is helpful. \nTime management and ability to meet deadlines. \nStrong organizational skills and ability to multitask. \nSolve problems and make decisions. \nProactivity and autonomy. \nDemonstrated mastery of the Microsoft suite, particularly Outlook, Word, Excel and Teams.\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is French. Additional primary company languages include English, Spanish, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization\n\nSUPERVISION\nRole is not responsible for supervising direct or indirect reports\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making\n\nREASONING ABILITY\nDefine problems, collect data, establish facts, and draw valid conclusions.\nInterpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\nAbility to follow detailed instructions and utilize existing resources to solve problems\n\nWORKING RELATIONSHIPS\nSales Operations Support Manager Assigned Sales Team\n\nPHYSICAL REQUIREMENTS\nActivity\nAmount of 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