{"id":1968847,"url":"https://alion.io/job/peak-technologies-field-service-tech-printercopier-repair-4","title":"Field Service Tech (Printer/Copier Repair)","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hagerstown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T07:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T06:50:29Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JOB SUMMARY & SCOPE\nResponsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.\n\nKEY ACCOUNTABILITIES\nInstall, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.\nPerform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.\nDiagnose equipment issues and implement timely corrective actions to minimize customer downtime.\nAssemble, configure, and prepare equipment for customer installation as required.\nProvide technical support and troubleshooting assistance via phone, remote support, or onsite service.\nDeliver customer training and equipment demonstrations to ensure proper operation and utilization.\nMaintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.\nDevelop and maintain positive working relationships with customers, sales teams, and internal stakeholders.\nPrepare repair quotations, service recommendations, and related documentation as needed.\nIdentify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.\nMaintain accurate service records, time reporting, expense documentation, and other required administrative records.\nManage inventory, tools, service parts, and related assets in accordance with company policies.\nCoordinate and prioritize service activities to meet customer and business requirements.\nParticipate in ongoing technical training and maintain current knowledge of supported products and technologies.\nComply with all safety policies and procedures and perform other duties or special projects as assigned.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nAssociate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred. \nEquivalent combinations of education, technical training, and relevant experience will be considered. \n2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred. \nStrong electro-mechanical troubleshooting and diagnostic skills. \nAbility to read and interpret technical drawings, schematics, manuals, and operating procedures. \nStrong computer proficiency, including Microsoft Windows applications and mobile service technologies. \nStrong customer service, communication, organizational, and problem-solving skills. \nSelf-motivated with the ability to work independently and manage multiple priorities. \nBilingual (English/French) skills are considered an asset where applicable. \nValid driver's license with an acceptable driving record. \nAbility to travel within assigned territories and work outside normal business hours as required. \nAbility to lift up to 50 pounds and perform the physical requirements associated with field service work.\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization\n\nSUPERVISION\nRole is not responsible for supervising direct or indirect reports\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making\n\nWORKING RELATIONSHIPS\nPeak Sales Order & Customer Service Teams\nPeak Management Team\n\nPHYSICAL REQUIREMENTS\nActivity\nAmount of Time\nNone\nUnder 1/3\n1/3 to 2/3\nOver 2/3\nStand\nX\nWalk\nX\nSit\nX\nUse hands to finger, handle, or feel\nX\nReach with hands and arms\nX\nClimb or balance\nX\nStoop, kneel, crouch, or crawl\nX\nTalk or hear\nX\nLift Up to 25lbs\nX\nTravel\nX","description_format":"text","description_chars":4637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-06T18:25:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.51,"p_room":0.9,"age_days":12,"expected_fill_days":19,"reasons":["conf:2","stale_co","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/peak-technologies-field-service-tech-printercopier-repair-4","json_url":"https://alion.io/job/peak-technologies-field-service-tech-printercopier-repair-4.json","meta":{"generated_at":"2026-10-19T07:45:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2118843},"rest":"https://alion.io/mcp/rest/get_company?id=2118843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeak-technologies-field-service-tech-printercopier-repair-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeak-technologies-field-service-tech-printercopier-repair-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeak-technologies-field-service-tech-printercopier-repair-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peak-technologies-field-service-tech-printercopier-repair-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeak-technologies-field-service-tech-printercopier-repair-4"}]}