{"id":3427825,"url":"https://alion.io/job/peak-technologies-operations-product-manager","title":"Operations - Product Manager","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":105000,"max_usd":224000,"period":"year","method":"role_country_seniority_unknown","sample_n":7079},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T04:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T18:23:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JOB SUMMARY & SCOPE\nThe Global Services Product and Offering Manager owns the end-to-end strategy, roadmap, and lifecycle management of the company’s global services portfolio, including repair services, professional onsite services, and managed services. This role drives the development and commercialization of services offerings that deliver customer value, revenue growth, and profitability. The manager partners with cross-functional commercial, operations, delivery, and product teams to ensure services offerings are competitive, executable at scale, and aligned with overall business objectives.\n\nKEY ACCOUNTABILITIES\nOwn end-to-end services portfolio strategy and lifecycle — Define and execute the overall strategy, multi-year roadmap, and full lifecycle management (ideation through end-of-life) for repair, professional onsite, and managed services offerings.\nDrive services revenue growth and profitability — Set and achieve targets for services revenue, attach rates, margins, and recurring revenue through effective packaging, pricing, and commercialization.\nDefine and prioritize customer and market needs — Lead voice-of-customer, competitive analysis, and market research to identify opportunities, gaps, and differentiated value propositions across the services portfolio.\nDevelop and manage pricing, packaging, and go-to-market strategy — Create competitive pricing models, service tiers/packages, positioning, and commercial frameworks that sales and partners can execute effectively.\nLead new services introduction and portfolio optimization — Own or drive the NPI process for new services offerings and continuously rationalize the portfolio to eliminate low-performing offerings and focus resources on high-value ones.\nEnsure operational and delivery alignment — Partner with operations, service delivery, and field teams so offerings are executable, scalable, and supported by the right processes, capacity, SLAs, and tooling.\nCollaborate cross-functionally to enable commercialization — Work closely with sales, marketing, finance, product, and regional teams to align messaging, enablement, forecasting, and execution of services offerings.\nMonitor performance and drive continuous improvement — Establish and track key metrics (revenue, margins, attach rates, win rates, customer satisfaction, retention, utilization) and use insights to improve offerings and commercial outcomes.\nShape the evolution of services models — Drive innovation in service delivery models (e.g., outcome-based, digital-enabled, predictive, or subscription-style managed services) to improve competitiveness and customer value.\nProvide portfolio visibility and decision support to leadership — Deliver clear reporting, business cases, and recommendations on portfolio health, investment priorities, and strategic direction for the global services business.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nBachelor’s degree in Business, Engineering, Supply Chain, Marketing, or a related technical or commercial field required.\nStrong understanding of services lifecycle and managed service value creation\nExcellent oral and written communication skills and strong customer service skills\nStrong attention to detail and ability to work in a fast-paced environment\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external.\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.\n\nSUPERVISION\nRole does not require supervision of direct or indirect reports.\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making.\n\nWORKING RELATIONSHIPS\nPeak Management Team\nOperations Leadership Team\nMarketing\nPeak Customers","description_format":"text","description_chars":4230,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Barcode & RFID Hardware","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-28T23:09:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/peak-technologies-operations-product-manager","json_url":"https://alion.io/job/peak-technologies-operations-product-manager.json","meta":{"generated_at":"2026-11-03T22:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2118843},"rest":"https://alion.io/mcp/rest/get_company?id=2118843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeak-technologies-operations-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeak-technologies-operations-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeak-technologies-operations-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peak-technologies-operations-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeak-technologies-operations-product-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3427825}},{"tool":"search_jobs","arguments":{"company":"peaktech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3427825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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