{"id":1625728,"url":"https://alion.io/job/peak-technologies-partner-service-manager","title":"Partner Service Manager","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":14252},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-14T05:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T02:36:36Z","board_verified":true,"closed_at":null,"days_open":362,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":362},"description":"JOB SUMMARY & SCOPE\nAs a Partner Service Manager, you will provide management, support, oversite, and strategic direction of Peak’s service delivery with external service partners. You will oversee and optimize our 3rd party contractor relationships, TST partner relationships, manage project pricing and Statements of Work (SOW), ensure pricing competitiveness, and streamline the utilization of the Field Nation platform through process efficiencies and systems integration. Demonstrate the ability to develop contingency and effective project plans for growth and emerging service delivery opportunities. Continually evaluate and implement efficiency and process improvements through data and results. Responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business. Maintain a positive attitude and demeanor, a champion of corporate culture, embracing change and influencing peers and team to do the same.\n\nKEY ACCOUNTABILITIES\nOversee and lead a team of 3rd party contractors utilizing the Field Nation platform.\nFoster strong relationships with contractors to ensure high-quality service delivery and adherence to company standards. \nPromote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. \nImplement performance metrics and monitor contractor performance, including adherence to service level agreements (SLAs), and implement corrective actions when necessary.\nCollaborate cross-functionally with internal teams and clients to deeply understand project requirements and growth opportunities.\nDevelop innovative and competitive project pricing strategies aligned with company goals and tailored to client expectations.\nCraft detailed Statements of Work (SOW) that not only outline project scopes but also position the company for revenue growth and client success.\nCollaborate closely with the sales team to ensure contract pricing aligns with growth objectives and market competitiveness.\nConduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability.\nProvide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations.\nAct as the driving force behind maximizing the value of the Field Nation platform for growth and revenue.\nProactively identify and troubleshoot technical issues, ensuring seamless platform utilization.\nDevelop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nBachelor’s degree in business administration, Management, or a related field or experience.\nProven experience in 3rd party contractor management and project pricing.\nFamiliarity with service level agreements, contract pricing structures, and field service platforms.\nStrong analytical and problem-solving skills.\nExcellent communication and interpersonal abilities.\nAbility to collaborate effectively with cross-functional teams.\nProficiency in data analysis and reporting tools.\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external.\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.\n\nSUPERVISION\nRole does require supervision of direct and indirect reports.\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making.\nPossess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.\n\nPHYSICAL REQUIREMENTS\nActivity\nAmount of Time\nNone\nUnder 1/3\n1/3 to 2/3\nOver 2/3\nStand\nX\nWalk\nX\nSit\nX\nUse hands to finger, handle, or feel\nX\nReach with hands and arms\nX\nClimb or balance\nX\nStoop, kneel, crouch, or crawl\nX\nTalk or hear\nX\nLift Up to 25lbs\nX\nTravel\nX","description_format":"text","description_chars":4461,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":3,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-01T20:58:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.204,"p_room":0.28,"age_days":361,"expected_fill_days":34,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/peak-technologies-partner-service-manager","json_url":"https://alion.io/job/peak-technologies-partner-service-manager.json","meta":{"generated_at":"2026-10-12T03:18:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5186,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2118843},"rest":"https://alion.io/mcp/rest/get_company?id=2118843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeak-technologies-partner-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeak-technologies-partner-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeak-technologies-partner-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peak-technologies-partner-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeak-technologies-partner-service-manager"}]}