{"id":2203137,"url":"https://alion.io/job/peak-technologies-repair-technician-1-2","title":"Repair Technician 1","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-30T19:00:28Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"JOB SUMMARY & SCOPE \nFailure Diagnostic, Troubleshooting, and Repair/Replacement of Faulty Components in Electronic Equipment. Responsible for ensuring sufficient resources are made available to achieve of requirements of the policy, and for reviewing progress against objectives and programs. Respond to QMS. \nKEY ACCOUNTABILITIES \nAll employees are responsible for ensuring that quality issues and customer satisfaction arising from their own activities are managed according to customer requirements, the quality policy and DBK procedures. \nRepair and Maintenance of electronic equipment such as: Barcode Readers, Mobile Computers, POS Machines, Fusers, Printers, etc.\nReplacement of Certain Faulty Components such as: connectors, cables, fuses, etc. (Level I Technicians have limited use of soldering equipment and are not allowed to replace critical components unless in close supervision of a Level II/III technician or a supervisor.\nReplacement of Cosmetics deemed to be worn out or unacceptable based on Peak Technologies’ quality guidelines.\nSoftware and Firmware update to electronic equipment.\nMaintain Cost-Effective levels through the use of good practices, judgment and utilization of time, equipment and inventory of new/used parts. \nMinimize and decrease Repeat-Repairs.\nRecord Entry for repaired devices into Peak Technologies Tech Parts Inventory System.\nMaintain a clean and organized work area. \nEDUCATION + EXPERIENCE + KEY TRAITS \nTechnical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.\nAssociate degree and/or 2-4 years of equivalent work experience in field service or similar industry\nCertification in information technology or process improvement training desired.\nOperate within division or department policy guidelines using nearly independent judgment in achieving assigned objectives. \nRead and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nApply common sense understanding to carry out instructions furnished in written, oral, or diagram form. \nEscalate issues discovered while performing required tasks. \nPrioritize and handle multiple tasks simultaneously.\nBasic computer skills are required.\nSelf-starter and motivated to perform effectively during times of high demand.\nUse and understanding of test/lab equipment such as Voltmeters, Power Supplies, Bench Tools, Soldering Equipment, etc\nAssembly and disassembly of electronic equipment\nTroubleshooting of electronic equipment\nExposure to limited amounts of noise.\nTYPICAL PERFORMANCE TARGETS \nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\nLANGUAGE SKILLS \nPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external.\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.\nSUPERVISION \nRole does not involve management of employees\nDECISION MAKING + REASONING \nAble to take accountability and responsibility for business target delivery and decision making \nWORKING RELATIONSHIPS \nAble to take accountability and responsibility for business target delivery and decision making\nPHYSICAL REQUIREMENTS\nActivity \nAmount of Time \nNone \nUnder 1/3 \n1/3 to 2/3 \nOver 2/3 \nStand \nX \nWalk \nX \nSit \nX \nUse hands to finger, handle, or feel \nX \nReach with hands and arms \nX \nClimb or balance \nX \nStoop, kneel, crouch, or crawl \nX \nTalk or hear \nX \nLift Up to 50lbs \nX \nTécnico de Reparación\nRESUMEN Y ALCANCE DEL PUESTODiagnóstico de fallas, solución de problemas y reparación o reemplazo de componentes defectuosos en equipos electrónicos. Responsable de asegurar que existan los recursos suficientes para cumplir con los requisitos de la política de calidad, así como de revisar el progreso en relación con los objetivos y programas establecidos. Atender temas relacionados con el Sistema de Gestión de Calidad (QMS).\nRESPONSABILIDADES CLAVE:\nTodos los empleados son responsables de asegurar que los problemas de calidad y la satisfacción del cliente derivados de sus actividades se gestionen conforme a los requisitos del cliente, la política de calidad y los procedimientos de DBK.\nReparación y mantenimiento de equipos electrónicos como lectores de códigos de barras, computadoras móviles, máquinas de punto de venta (POS), fusores, impresoras, etc.\nReemplazo de ciertos componentes defectuosos como conectores, cables, fusibles, etc. (Los técnicos de Nivel 1 tienen un uso limitado del equipo de soldadura y no pueden reemplazar componentes críticos sin la supervisión directa de un técnico Nivel II/III o un supervisor).\nSustitución de partes estéticas que se consideren desgastadas o inaceptables según las directrices de calidad de Peak Technologies.\nActualización de software y firmware en equipos electrónicos.\nMantener niveles de operación rentables mediante el uso adecuado del tiempo, equipo y piezas nuevas/usadas, aplicando buenas prácticas y criterio.\nMinimizar y reducir las reparaciones repetidas.\nRegistrar dispositivos reparados en el sistema de inventario técnico de Peak Technologies.\nMantener el área de trabajo limpia y organizada.\nEDUCACIÓN + EXPERIENCIA + CARACTERÍSTICAS CLAVE:\nFormación técnica en dispositivos electromecánicos como impresoras, kioscos/cajeros automáticos, o experiencia equivalente.\nSe prefiere título técnico (nivel asociado) y/o de 2 a 4 años de experiencia laboral equivalente en servicio de campo o industria similar.\nSe valoran certificaciones en tecnologías de la información o capacitación en mejora de procesos.\nCapacidad para operar dentro de las políticas del departamento o división, utilizando juicio casi independiente para alcanzar los objetivos asignados.\nLeer e interpretar documentos como normas de seguridad, instrucciones de operación y mantenimiento, y manuales de procedimientos.\nAplicar sentido común para ejecutar instrucciones escritas, orales o en formato de diagrama.\nEscalar cualquier problema detectado durante la realización de tareas.\nPriorizar y manejar múltiples tareas al mismo tiempo.\nSe requieren conocimientos básicos de computación.\nSer proactivo y tener motivación para rendir eficazmente durante períodos de alta demanda.\nUso y conocimiento de equipos de prueba/laboratorio como voltímetros, fuentes de poder, herramientas de banco, equipo de soldadura, etc.\nEnsamblaje y desensamblaje de equipos electrónicos.\nDiagnóstico y solución de problemas en equipos electrónicos.\nExposición limitada a niveles bajos de ruido.\nOBJETIVOS DE DESEMPEÑO TÍPICOS:\nENTREGA DE SERVICIO: Excelencia sostenida y medida en la ejecución de proyectos y procesos.\nCOSTO DE SERVICIO: Eficiencia sostenida y medida en la entrega, con mejoras continuas esperadas.\nINNOVACIÓN: Avances significativos en seguridad, calidad y/o costos.\nHABILIDADES LINGÜÍSTICAS:\nEl idioma principal utilizado en las operaciones diarias es el inglés. Otros idiomas principales en la empresa incluyen español, francés y neerlandés.\nCapacidad para leer e interpretar documentos, manuales de procedimientos y correspondencia interna y externa.\nHabilidad para comunicarse de manera efectiva, tanto individualmente como ante grupos de clientes externos o empleados de diversos niveles dentro de la organización.\nSUPERVISIÓN:\nEste puesto no implica la supervisión de empleados.\nTOMA DE DECISIONES Y RAZONAMIENTO:\nCapacidad para asumir responsabilidad y tomar decisiones orientadas al cumplimiento de los objetivos del negocio.\nRELACIONES LABORALES:\nRelación directa con el equipo de gestión de Peak Technologies.\nREQUISITOS FÍSICOS:\nActividad\nTiempo\nNinguna\nMenos 1/3 \nDe 1/3 a 2/3 \nMás de 2/3 \nPermanecer de pie\nX \nCaminar\nX \nSentarse\nX \nUsar las manos para manipular, tocar o sentir\nX \nAlcanzar con las manos y brazos\nX \nSubir o mantener el equilibrio\nX \nAgacharse, arrodillarse, ponerse en cuclillas o gatear\nX \nHablar o 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