{"id":2043320,"url":"https://alion.io/job/peak-technologies-service-account-manager","title":"Service Account Manager","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","Indianapolis, United States","Phoenix, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":176000,"period":"year","method":"role_country_seniority_unknown","sample_n":10077},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T04:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-23T10:08:05Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"JOB SUMMARY & SCOPE\nResponsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets.\n\nKEY ACCOUNTABILITIES\nManage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues.\nBuild and maintain strong, long-lasting customer relationships by understanding their business needs and objectives.\nDevelop and execute strategic account plans to drive revenue growth and achieve sales targets.\nIdentify opportunities for upselling and cross-selling additional products and services to existing clients.\nCollaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner.\nPrepare and deliver regular account performance reports to clients, highlighting key metrics and insights.\nStay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats.\nProactively address any customer concerns or escalations to ensure a positive customer experience.\nConduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns.\nMaintain accurate records of customer interactions and sales activities in the CRM system.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nBachelor's degree in business administration, marketing, or a related field.\nProven experience in account management, sales, or customer service.\nStrong communication, negotiation, and interpersonal skills.\nAbility to build and maintain strong relationships with clients and internal stakeholders.\nExcellent problem-solving and decision-making abilities.\nSelf-motivated with a strong sense of accountability and ownership.\nProficiency in Microsoft Office suite and CRM software.\nAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.\nWillingness to travel occasionally for client meetings and industry events.\nRelevant certifications (e.g., Certified Account Manager) preferred but not required.\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external.\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.\n\nSUPERVISION\nRole does not require supervision of direct and indirect reports.\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making.\nPossess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.\n\nWORKING RELATIONSHIPS\nInternal and External Customers\n\nPHYSICAL REQUIREMENTS\nActivity\nAmount of Time\nNone\nUnder 1/3\n1/3 to 2/3\nOver 2/3\nStand\nX\nWalk\nX\nSit\nX\nUse hands to finger, handle, or feel\nX\nReach with hands and arms\nX\nClimb or balance\nX\nStoop, kneel, crouch, or crawl\nX\nTalk or hear\nX\nLift Up to 25lbs\nX","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-07T18:41:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":16,"expected_fill_days":34,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/peak-technologies-service-account-manager","json_url":"https://alion.io/job/peak-technologies-service-account-manager.json","meta":{"generated_at":"2026-10-23T14:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2118843},"rest":"https://alion.io/mcp/rest/get_company?id=2118843"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeak-technologies-service-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeak-technologies-service-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeak-technologies-service-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peak-technologies-service-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeak-technologies-service-account-manager"}]}