{"id":2935224,"url":"https://alion.io/job/peak-technologies-service-sales-manager","title":"Service Sales Manager","company":{"id":2118843,"name":"Peak Technologies","domain":"peaktech.com","url":"https://alion.io/company/peaktech-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-05T04:49:37Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"JOB SUMMARY & SCOPE\nResponsible for maintaining and cultivating relationships with clients to ensure satisfaction with products or services. This role involves understanding client needs, addressing concerns, and coordinating with internal teams to deliver solutions. The Service Account Manager 1 acts as a liaison between the client and the company, providing exceptional customer service and driving retention and growth opportunities.\n\nKEY ACCOUNTABILITIES\nBuild and maintain strong relationships with assigned clients.\nServe as the primary point of contact for client inquiries, requests, and concerns.\nUnderstand client needs and objectives to effectively address their requirements.\nCollaborate with internal teams, including sales, technical support, and operations, to ensure timely and satisfactory resolution of client issues.\nProactively identify opportunities to upsell or cross-sell products and services to existing clients.\nMonitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.\nDevelop and implement strategies to enhance client satisfaction and loyalty.\nProvide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.\nStay informed about industry trends, competitor activities, and market developments.\nParticipate in training sessions and workshops to enhance product knowledge and customer service skills.\n\nEDUCATION + EXPERIENCE + KEY TRAITS\nBachelor's degree in business administration, marketing, or related field (or equivalent work experience).\nProven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.\nExcellent communication and interpersonal skills, with the ability to build rapport and trust with clients.\nStrong problem-solving abilities and attention to detail.\nAbility to work effectively both independently and as part of a team.\nProficiency in Microsoft Office Suite and customer relationship management (CRM) software.\nDemonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.\nStrong organizational and time management skills.\n\nTYPICAL PERFORMANCE TARGETS\nSERVICE DELIVERY: Sustained, measured excellence in project & process delivery\nCOST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement\nINNOVATION: Step changed delivery in safety, quality, and/or cost\n\nLANGUAGE SKILLS\nPrimary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.\nRead and interpret documents, procedure manuals and various correspondence from both internal and external.\nSpeak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.\n\nSUPERVISION\nRole does not require supervision of direct and indirect reports.\n\nDECISION MAKING + REASONING\nAble to take accountability and responsibility for business target delivery and decision making.\nPossess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.\n\nWORKING RELATIONSHIPS\nInternal and External Customers\n\nPHYSICAL REQUIREMENTS\nActivity\nAmount of Time\nNone\nUnder 1/3\n1/3 to 2/3\nOver 2/3\nStand\nX\nWalk\nX\nSit\nX\nUse hands to finger, handle, or feel\nX\nReach with hands and arms\nX\nClimb or balance\nX\nStoop, kneel, crouch, or crawl\nX\nTalk or hear\nX\nLift Up to 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