{"id":1201829,"url":"https://alion.io/job/peakmade-real-estate-housing-operations-manager","title":"Housing Operations Manager","company":{"id":684952,"name":"PeakMade Real Estate","domain":"peakmade.com","url":"https://alion.io/company/peakmade","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":63000,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T21:20:16Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-03T14:27:14Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"The Housing Operations Manager (HOM) is responsible for all aspects of the robust Summer Housing Process at University Center which serves individuals, interns, groups, corporate clients, summer camps, short-term hotel-style bookings, and more, as well as supports the Housing Team throughout the academic year.\nKey responsibilities include reviewing contracts for vital information, preparing billing and ensuring payment is made prior to arrival, coordinating turnover of rooms and preparing critical teams for arrivals/departures, and communicating directly with individuals and clients. The HOM coordinates meal plans, as well as meal plan billing and reconciliations. Additional duties include ensuring web information is up to date at all times, including summer booking availability through maintaining occupancy data in coordination with the Director & Assistant Director of Housing to successfully maximize property performance.\nUC’s Guest Service Intern Program hosts approximately 10 live-on interns each year and is a vital aspect of the summer housing operation. The HOM is also responsible for recruiting, interviewing, and selecting these interns. Outreach with and travel to various universities for career fairs to aid in recruiting efforts throughout the year is required. The HOM is responsible for all aspects of onboarding, training, and oversight of the interns, as well as their professional development during the internship.\nThis position will provide excellent customer service and assist with all aspects of housing operations within the community. As with all positions, other duties may be assigned by a supervisor to meet property operations and urgent needs, as well as keep candidate’s professional development goals in mind. Ideal candidate should be flexible and capable of prioritizing tasks when working in a busy and changing environment.\nWhat You’ll Do:\nOversee operations and ensure efficient management of the summer housing program.\nReview all group housing contracts in detail to ensure systems are setup and preparations are properly made for their arrival and departure dates, guest counts, unit type, rates including payment schedules, meal plan requirements, etc. Produce and distribute detailed group resume prior to group’s arrival and communicate changes to the Sales and Housing staff and UC management team.\nCreate notices, forms, statements, billing reminders, announcements, etc. to communicate with residents and clients clearly, concisely, and effectively with a customer service mindset.\nAssist in planning move-in and move-out processes for both summer and academic year terms. Candidate must be available to work flexible shifts and on evenings/weekends during peak summer/move-in/move-out periods.\nEstablish summer housing and academic year individual leasing occupancy and assignment plans while working closely with Sales and Leasing teams to identify needs and availability. \nRecruit, train, and manage Guest Service Intern program.\nDevelop and maintain summer housing training. \nAssist in coordinating unit turnover, linen needed, and amenity setup.\nCommunicate key information about incoming summer group needs to team members. \nImplementation and ongoing management of housing software programs.\nMaintain an up-to-date residential management database to reflect contract termination and room changes, as well as living options, gender, and institutional percentages. \nMaintain student access to building, removing access for students who have cancelled, and process room changes in the ID card system.\nEnsures the successful execution of housing assignments.\nManage applications, contracts, assignments, and related data in the StarRez Housing database. \nMaintain resident files and ensure that all required paperwork has been submitted.\nCommunicate in person and on the phone with information about meal plans, housing services, amenities, special services, and more, including upselling items when applicable. \nAssist in the monitoring of expenses where applicable.\nSend summer account statements to residents, assign collection of individual collection accounts to interns, flag residents in access system, communicate with clients as needed. \nManage inventory and distribution of summer housing supplies. \nExplain University Center policies, procedures, facilities and unit descriptions to students, parents and staff.\nAssist Director of Housing with occupancy planning, unit assignments, and roommate matching.\nAssist Sales Staff with reports, projects, tours and presentations as needed.\nWhat You'll Need:\nBachelor’s Degree or high school graduate with minimum one-year experience in at least one of the following:\n Hotel reservations, sales, or operations\nUniversity housing operations or assignments \nDirect oversight of collegiate summer housing / conference program\nFamiliarity with StarRez housing management database strongly preferred. \n Previous supervisory, training, or scheduling experience preferred.\nExcellent customer service skills, while maintaining the highest standards of professionalism\nAbility to work and make decisions in a fast-paced environment.\nExcellent verbal and written communication skills\nProven ability to work productively with a diverse range of students and staff, as well as in high-stress or crisis management situations. \nOutstanding interpersonal communication skills; conflict resolution and problem-solving\nComputer literacy required, ability to navigate Microsoft Office and learn new software systems successfully\nWillingness to obtain Illinois Required Leasing license within 120 days. \n* Full-time staff members that are required to live on-site per the terms of their position are eligible to receive a discount of 100% on rent. \n*The anticipated pay range for this role is $63,000.00 - $68,000.00 annually, with final compensation determined based on experience, skills, and internal equity.","description_format":"text","description_chars":5910,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-24T21:20:16Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.706,"p_room":0.75,"age_days":39,"expected_fill_days":42,"reasons":["conf:1","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":false},"html_url":"https://alion.io/job/peakmade-real-estate-housing-operations-manager","json_url":"https://alion.io/job/peakmade-real-estate-housing-operations-manager.json","meta":{"generated_at":"2026-11-03T16:26:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684952},"rest":"https://alion.io/mcp/rest/get_company?id=684952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeakmade-real-estate-housing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeakmade-real-estate-housing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeakmade-real-estate-housing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peakmade-real-estate-housing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeakmade-real-estate-housing-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1201829}},{"tool":"search_jobs","arguments":{"company":"peakmade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1201829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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