{"id":3139740,"url":"https://alion.io/job/pear-tree-customer-services-scheduling-manager","title":"Customer Services / Scheduling Manager","company":{"id":709562,"name":"Pear Tree","domain":"pear-tree.com","url":"https://alion.io/company/pear-tree","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":139,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":null,"max":2000,"currency":"NZD","period":"month","gross":null,"usd_annual":13656},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T07:39:58Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T16:35:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position : Customer Services / Scheduling Manager\nSalary: up to around $2000 NZD per month\nWorking Hours & Condition : To follow\nHolidays: To follow\nABOUT THE COMPANY:\nThe company has been providing trusted water filtration, water treatment, and plumbing solutions across New Zealand since 1994. Serving both residential and commercial customers, the company is committed to quality workmanship, reliable service, and customer satisfaction. With a nationwide network of specialists and a strong focus on practical, long-term solutions, the company helps customers enjoy cleaner water and dependable plumbing services.\nROLE OVERVIEW:\nThe client is looking for a proactive and detail-oriented Customer Service & Scheduling Manager to help coordinate our retail plumbing and water specialist services. In this role, you’ll be the key point of contact for customers, helping them book recurring maintenance services, managing appointments, and keeping our technicians’ schedules running efficiently.\nYou’ll play an important role in ensuring customers receive timely, reliable service while helping the team get the most out of ServiceM8, our central job management and scheduling platform.\nThis opportunity is ideal for someone with strong ServiceM8 experience, a background in plumbing or field service operations, and a genuine passion for delivering excellent customer service.\nRESPONSIBILITIES:\nCustomer Service & Relationship Management\nHandle incoming customer calls and service enquiries in a friendly and professional manner.\nBuild strong customer relationships through proactive communication and follow-ups.\nAssist customers with bookings, appointment changes, service enquiries, and concerns.\nKeep customers informed about appointment updates and service progress.\nFollow up on quotes and recommended services to help customers arrange the maintenance they need.\nService Scheduling & Outbound Calling\nContact customers whose recurring services are due or overdue to arrange appointments.\nCoordinate bookings for water filter changes, UV servicing, and other scheduled maintenance.\nPlan technician schedules based on location, availability, required skills, job duration, and parts availability.\nConfirm appointments, manage cancellations, and arrange rescheduling when needed.\nMaintain regular follow-ups with customers to secure bookings and minimise missed opportunities.\nServiceM8 Management & Administration\nMaintain accurate customer, site, equipment, and job records in ServiceM8.\nCreate and update jobs, assign technicians, and manage schedules and job statuses.\nKeep recurring service records up to date and ensure follow-up tasks are completed.\nMonitor outstanding jobs, missed calls, callbacks, and overdue tasks.\nCheck completed job records and coordinate the handover of information needed for invoicing.\nIdentify opportunities to improve workflows, reporting, and the team's use of ServiceM8.\nTeam & Technician Coordination\nWork closely with technicians to ensure they have the right job information and customer requirements.\nEscalate urgent enquiries and technical questions to the appropriate team members.\nHelp keep daily operations organised, efficient, and customer-focused.\nRequirements\n Two to three years of strong hands-on ServiceM8 experience - particularly with customer records, job creation, scheduling, recurring services, and follow-ups.\nExperience in a plumbing trade or plumbing services business, with an understanding of field service operations and common customer enquiries.\nProven experience in customer service, outbound calling, and appointment booking.\nExcellent telephone communication and written communication skills.\nStrong organisational skills and attention to detail, with the ability to manage competing priorities.\nA proactive mindset and the confidence to follow through on tasks without constant supervision.\nThe ability to work collaboratively with technicians and other team members.\nA customer-first attitude and the confidence to handle enquiries and concerns professionally.","description_format":"text","description_chars":4037,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T07:39:58Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:2","agency","stale_co","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":13656,"is_top_pay":false},"html_url":"https://alion.io/job/pear-tree-customer-services-scheduling-manager","json_url":"https://alion.io/job/pear-tree-customer-services-scheduling-manager.json","meta":{"generated_at":"2026-10-27T19:06:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":709562},"rest":"https://alion.io/mcp/rest/get_company?id=709562"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpear-tree-customer-services-scheduling-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpear-tree-customer-services-scheduling-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpear-tree-customer-services-scheduling-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pear-tree-customer-services-scheduling-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpear-tree-customer-services-scheduling-manager"}]}