{"id":1018409,"url":"https://alion.io/job/pear-tree-mortgage-broker-assistant-and-loan-processor-dayshift-remote","title":"Mortgage Broker Assistant and Loan Processor - Dayshift Remote","company":{"id":709562,"name":"Pear Tree","domain":"pear-tree.com","url":"https://alion.io/company/pear-tree","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":150,"ghost_share":0,"stale_share":0.967,"repost_share":0.007,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-18T01:26:51Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-05T23:20:58Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Position: Mortgage Broker Assistant & Loan Processor\nSalary: Php 45,000 to Php 60,000\nWorking Hours & Conditions: AU Working Hours and Holidays\nEmployment: Full Time - Independent Contractor :\nABOUT THE COMPANY:\nThe company is a premier Australian mortgage brokerage dedicated to delivering tailored financial solutions and exceptional client outcomes. Built on a foundation of integrity, efficiency, and market expertise, the firm assists clients in navigating complex lending landscapes with confidence. As part of a targeted growth strategy to scale annual production from $40M to over $80M+, the company is expanding its dynamic operational team to maintain industry-leading service standards and rapid settlement turnaround times.\nROLE OVERVIEW:\nThe Mortgage Broker Assistant & Loan Processor will serve as the primary administrative partner and operational backbone to a top-performing Mortgage Broker. In this high-impact position, you will own the end-to-end loan lifecycle-managing complete application packaging, active pipeline tracking, and broker inbox triage. This role requires an operations specialist who thrives in high-volume environments, maintains flawless precision under tight settlement deadlines, and delivers clear communication across clients, lenders, and key stakeholders.\nRESPONSIBILITIES:\nLoan Packaging & Submissions: Collect and audit client compliance documentation (payslips, tax returns, bank statements, identification); execute initial serviceability assessments; accurately input data into aggregator CRMs; and submit complete application files via ApplyOnline.\nPipeline Management: Monitor and drive loan applications from lodgement through to unconditional approval and final settlement; proactively clear Lender More Information Required (MIR) requests/conditions; order property valuations; and resolve processing bottlenecks.\nInbox & Executive Support: Manage and triage the broker's primary email inbox; draft clear, professional client updates; execute routine home loan reviews; and maintain client relationships through automated and high-touch milestone updates.\nStakeholder Coordination: Serve as the central point of contact between clients, lender credit assessors, solicitors, and real estate agents to ensure seamless file progression.\nRequirements\nIndustry Experience: Minimum of 2+ years of direct experience in Australian mortgage processing or broker support operations.\nPlatform Expertise: Hands-on proficiency with ApplyOnline and leading Australian aggregator CRMs (e.g., Salestrekker, MyCRM, Mercury, or Flex).\nRegulatory & Credit Knowledge: Firm grasp of Australian lender checklists, serviceability metrics, desk-side credit policies, and NCCP guidelines.\nCommunication: Exceptional written and verbal English communication skills, with demonstrated ability to manage client inbox delegation and push lender escalations effectively.\nPreferred\nPrior experience directly supporting a high-volume broker ($40M+ annual loan volume).\nFormal qualifications in Financial Services (e.g., Certificate IV or Diploma in Finance and Mortgage Broking).\nProven track record of successfully managing complex self-employed, commercial, or multi-property investor portfolios.\nWhat You’ll Bring\nMeticulous Attention to Detail: An uncompromising standard for document compliance and accurate data entry that minimizes credit assessor inquiries and application re-work.\nProactive Ownership: A forward-thinking operational approach that anticipates lender requests, eliminates pipeline stalls, and keeps clients informed at every stage.\nAgility & Organization: Superior time-management skills to prioritize urgent lodgements while systematically maintaining daily pipeline flow.\nClient-First Mindset: High empathy and professionalism when representing the broker, ensuring every client experiences prompt, clear, and reassuring 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