# Technical Support Engineer

Position: Technical Support Engineer Salary: 25,000 ZAR to 32,000 ZAR Working Hours: Aligned with UK Business Hours Work Type: Independent Contractor ABOUT THE COMPANY: Our company isn't just scaling; we're redefining human risk and secure behaviour management in cybersecurity. Trusted by leading global enterprises including Vodafone, Merck, Arriva, and Hershey, we reduce human cyber risk through AI-driven automation, with Agentic AI expanding our capabilities even further. In this company, support is where the product meets reality. Every ticket represents a customer telling us something true about the platform-and every issue is either something we repeatedly answer, or a problem we solve once and eliminate at the source. We view support as an integral extension of product engineering, not a downstream cost centre. ROLE OVERVIEW: We are seeking a high-calibre Technical Support Engineer to take full ownership of our tier-2/tier-3 technical customer support function. This is a technical, investigative engagement-not a script-reading helpdesk. Operating as an independent contractor based in South Africa, you will manage customer issues end to end: diagnosing logs and error records,

- **Id**: 3793593
- **Url**: <https://alion.io/job/pear-tree-technical-support-engineer-2>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Hiring countries**: ZA
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T07:58:31Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T06:36:12Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 6983
- **Description truncated**: no
- **Benefits**: Home office
- **Relocation offered**: no
- **Industries**: Information Security

## Company

- **Id**: 709562
- **Name**: Pear Tree
- **Domain**: pear-tree.com
- **Url**: <https://alion.io/company/pear-tree>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 76
- **Open postings**: 149
- **Ghost share**: 0
- **Stale share**: 0.973
- **Repost share**: 0.007
- **Time to fill p50 days**: 26
- **Computed at**: 2026-11-07T05:47:08Z

## Salary

- **Min**: 25000
- **Max**: 32000
- **Currency**: ZAR
- **Period**: month
- **Usd annual**: 23352

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **ChatGPT** — Optional: no
- **Claude** — Optional: no
- **Cloudflare** — Optional: no
- **Cursor** — Optional: no
- **Freshdesk** — Optional: no
- **GDPR** — Optional: no
- **Google Workspace** — Optional: no
- **Intercom** — Optional: no
- **ISO 27001** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **PostgreSQL** — Optional: no
- **Rest API** — Optional: no
- **Sentry** — Optional: no
- **SOC 2** — Optional: no
- **SQL** — Optional: no
- **AI Agents** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **South Africa** — Iso: ZA; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T07:58:31Z

## Liveness

- **Score**: 38
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.379
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 26
- **Reasons**: conf:3, agency, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-07T05:47:08Z

## Pay

- **Stated usd annual**: 23352
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.