{"id":2655618,"url":"https://alion.io/job/pear-vc-customer-support-engineer-uk-phaselaw","title":"Customer Support Engineer (UK) — Phaselaw","company":{"id":6218,"name":"Pear VC","domain":"pear.vc","url":"https://alion.io/company/pear-vc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":94,"ghost_share":0.17,"stale_share":0,"repost_share":0.011,"time_to_fill_p50_days":173,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":35000,"max":45000,"currency":"GBP","period":"year","gross":null,"usd_annual":60236},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:52:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T20:37:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Location: United Kingdom\nType: Full-time\nSalary: £35,000-£45,000\nAbout Phaselaw\nPhaselaw is the leading eDiscovery platform for in-house legal and privacy teams. We save teams thousands of hours with tools for document production and redaction. We're a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.\nThe Role\nWe’re looking for a Customer Support Engineer to help us support our growing customer base in the UK and Europe. You’ll report directly to our CTO and work closely with our entire team to ensure our customers are getting the most out of our products. This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward. You'll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.\nWhat You’ll Do\nBe the first line of defense for customer tickets and questions\n\nBuild scalable, AI-enabled systems for customer support\n\nChannel customer feedback to our product development team\n\nCreate educational resources for our customers\n\nAssist with bug fixing and QA\n\nWhat We’re Looking For\nProven interest in learning and teaching: You'll be educating customers every day and learning about our product and technical systems.\n\nA passion for software products and an interest in diving into the technical weeds on them.\n\nExcellent written and spoken communication skills to enable you to communicate well with customers.\n\nAbility to juggle multiple priorities across competing customer requests\n\nInterested in the sort of rapid growth that only early stage startups can provide.\n\nExtreme ownership and attention to detail. You’re a person who never drops balls.\n\nCoding knowledge and interest in growing your coding skills.\n\nA bias for action: You ship fast and iterate based on feedback.\n\n(Optional) Knowledge of the Privacy or Legal fields.\n\nWhy Join Us?\nImpact: Your work will directly shape the future of the company.\n\nGrowth: High ownership, deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.\n\nSpeed: We move fast, ship often, and value autonomy.\n\nCulture: Our team is kind, collaborative, inquisitive, and inclusive - and we want to keep it that way. We have high standards for quality and ethics, and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background, thought, and experience.\n\n Every team member is a human first, and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life, not just the ones that earn you a paycheck.\nOur Team\nWe were founded in 2023 by SaaS and data experts. Josh (CEO) led Chartbeat as CTO to $70M+ ARR and exit. 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