{"id":1537511,"url":"https://alion.io/job/pearl-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":5154,"name":"Pearl","domain":"hellopearl.com","url":"https://alion.io/company/pearl","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1103},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T18:16:59Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T04:07:51Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Pearl\nPearl is the leading AI-powered clinical operations platform for dental service organizations and practices, helping dentists work smarter, improve outcomes, and run more profitable practices by streamlining clinical workflows, enhancing diagnostics, and optimizing operations across hundreds of locations.\nThe Role\nWe're seeking an Enterprise Account Manager to drive revenue expansion and customer success at Pearl. You'll own the commercial relationship and account strategy for dental practice groups with 75-499 locations. Ownership begins once a POC converts to Live, or - for existing customers - when they're pursuing significant expansion. You are a sales leader first - focused on accelerating Live ARR - while building strategic partnerships with enterprise customers. You're detail-oriented and organized, ensuring every customer milestone and business objective is met on time.\nKey Responsibilities\nCommercial Ownership & Revenue Growth\nOwn the commercial and strategic relationship for assigned Enterprise accounts (75-499 locations), serving as primary point of contact for customer leadership\n\nOwn revenue targets - expansion ARR and retention - and drive conversion of POC engagements into paid, Live implementations\n\nDrive and quantify expansion opportunities (new locations, use cases, practitioner adoption), building business cases aligned to customer ROI\n\nManage renewals and secure expansion commitments before contract expiration; close deals within your authority, escalating larger or complex deals to leadership\n\nMaintain accurate forecast and pipeline; proactively identify at-risk relationships and develop retention strategies\n\nBusiness Reviews & Customer Engagement\nOwn and lead QBRs/EBRs appropriate to account complexity and customer demand\n\nPrepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion\n\nUse business reviews to uncover expansion opportunities and address concerns before escalation\n\nExecution & Cross-Functional Collaboration\nOwn the customer file - accurate CRM records of commitments, deliverables, and account plans\n\nManage implementation timelines and success plans; track progress against milestones and escalate risks immediately\n\nMaintain a rolling 12-month account plan with growth targets, success metrics, risk factors, and an execution calendar\n\nPartner with Onboarding & Implementation to accelerate go-live, Product/Engineering to advocate for priority fixes, and Data & Analytics for ROI reporting that validates expansion\n\nWhat You'll Need to Succeed\n5+ years of enterprise account management or sales experience\n\nProven ability to expand existing accounts and drive revenue growth\n\nExperience managing customer relationships across multiple locations\n\nExperience driving POC conversions or complex sales cycles to closure\n\nStrong analytical and business acumen; comfort with SaaS metrics and ROI modeling\n\nExcellent communication and stakeholder management skills\n\nExceptional organizational skills; detail-oriented with strong follow-through\n\nSelf-directed; able to manage multiple accounts and prioritize effectively\n\nHealthcare or SaaS experience preferred\n\nWillingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs)\n\nNice to Have\nBackground in multi-location or DSO operations\n\nExperience with healthcare technology or dental software\n\nConsultative selling experience\n\nExperience with Salesforce or similar CRM systems\n\nWhat We Offer\nCompetitive compensation and benefits\n\nProfessional development and training opportunities\n\nFlexible, uncapped PTO\n\nStock options\n\nRemote work environment","description_format":"text","description_chars":3630,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-30T19:28:50Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":18,"expected_fill_days":35,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/pearl-enterprise-account-manager","json_url":"https://alion.io/job/pearl-enterprise-account-manager.json","meta":{"generated_at":"2026-10-20T04:33:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5154},"rest":"https://alion.io/mcp/rest/get_company?id=5154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpearl-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpearl-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpearl-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pearl-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpearl-enterprise-account-manager"}]}