{"id":2634929,"url":"https://alion.io/job/pearson-advanced-associate-cloud-services-engineer","title":"Advanced Associate, Cloud Services Engineer","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"AWS Lambda","optional":true},{"name":"Azure","optional":true},{"name":"Grafana","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true}],"status":"live","first_seen_at":"2026-10-15T13:28:54Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:27:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Advanced Associate, Cloud Service Engineer\nLocation: Chennai, India (Hybrid)\nTeam: Atlassian Administration & Engineering\nExperience: 2+ years in Atlassian administration or a related platform engineering role\nAbout the Role\nWe’re looking for an Atlassian engineer with a few years of experience to join our Atlassian Administration & Engineering team. You’ll work with a team of seven engineers who support a global Atlassian Cloud platform used by about 10,000-12,000 people around the world, across Jira, Confluence, Jira Product Discovery (JPD), and Jira Service Management (JSM).\nWe recently finished a large migration to Atlassian Cloud, and we’re still bringing separate product instances together into one environment. The migration moved fast and left technical debt behind, so we’re now focused on cleanup: removing legacy customizations and making the platform match Atlassian Cloud best practices. You’ll own parts of that work yourself. That means spotting problems, proposing fixes, and building automation that keeps the platform clean and scalable.\nWhat You’ll Do\nPlatform administration: Take ownership of administration across Jira, Confluence, JPD, and JSM, including permissions, schemes, workflows, custom fields, and space and project configuration.\nUser lifecycle automation: Design and maintain automated onboarding and offboarding, group management, and license management, working with identity providers and SCIM provisioning.\nSpace and project lifecycle: Build repeatable, automated processes to create, standardize, and archive projects and spaces at scale.\nReduce legacy customizations: Audit the environment for redundant custom fields, workflows, schemes, and app dependencies. Then propose and carry out plans to remove or consolidate them, using automation wherever possible.\nAutomation engineering: Build and maintain Atlassian Automation rules for routine and bulk administrative work. Where built-in features fall short, design robust API-driven automation.\nEngineering practices: Treat platform automation as production code. Changes are peer-reviewed, tested, and released through a pipeline, not run ad hoc.\nAI-assisted engineering: Make AI part of your everyday workflow, from drafting scripts and analyzing configurations to writing documentation, so you deliver more without lowering the quality bar.\nService metrics and observability: Capture service metrics through the Atlassian APIs, store them outside the platform, and build dashboards that show how the service is used and how it’s performing.\nSolution evaluation: Weigh built-in Atlassian features against custom or external solutions, and explain clearly why the chosen option is the best fit.\nContinuous improvement: Challenge processes that are overly complex, costly, or full of manual toil, and propose simpler, automated alternatives.\nBest practices and governance: Help define standards, naming conventions, and configuration guidelines for each product, and document them.\nInstance consolidation: Contribute to ongoing migration and consolidation work, including planning, data validation, and post-migration cleanup.\nEscalations and mentoring: Resolve complex platform issues, and share knowledge with less experienced teammates and stakeholders.\nWhat We’re Looking For\nRequired:\n2+ years of hands-on administration of Jira and/or Confluence, preferably in Atlassian Cloud\nWorking experience with Atlassian Automation, including building and troubleshooting rules\nScripting skills in Python, PowerShell, or a similar language, and experience building automation against REST APIs (including JSON, authentication, pagination, and rate limits)\nHands-on experience with Git and version-controlled code or configuration, plus a working understanding of CI/CD practices: build, test, release, versioning, and branching strategies\nDaily, effective use of AI-assisted development tools such as GitHub Copilot, Cursor, or Claude, with the judgment to validate, refine, or reject what they produce\nA solid understanding of Jira configuration: schemes, workflows, screens, fields, and permissions\nExperience managing users and groups at scale in Atlassian Admin\nThe ability to analyze an existing configuration, recommend simplifications, and explain the trade-offs clearly\nClear written and verbal communication in English, and comfort working with stakeholders around the world\nA bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience\nNice to have:\nAtlassian certifications (ACP-120, ACP-620, or Cloud Organization Admin)\nExperience with AWS services (such as Timestream, Lambda, or S3) and with dashboards in Grafana or similar tools\nExperience administering JSM (request types, queues, SLAs, portals) or JPD\nExperience with identity integration such as Okta, Azure AD/Entra ID, SAML SSO, or SCIM\nMigration experience with JCMA/CCMA or instance merges\nExperience with ScriptRunner or other marketplace apps, and with assessing app usage\nWhat You’ll Gain\nOwnership of meaningful parts of a large, enterprise-scale Atlassian Cloud platform\nReal influence over how a global platform is standardized and modernized\nA clear growth path to Specialist and Advanced Specialist roles on the Atlassian Platform Engineering team\nSupport for Atlassian certifications and ongoing learning\nAbout Us\n[Company boilerplate, benefits, and EEO statement]","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-15T17:13:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-10-16T00:28:49Z"},"pay":null,"html_url":"https://alion.io/job/pearson-advanced-associate-cloud-services-engineer","json_url":"https://alion.io/job/pearson-advanced-associate-cloud-services-engineer.json","meta":{"generated_at":"2026-10-16T00:28:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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