{"id":1952473,"url":"https://alion.io/job/pearson-advanced-associate-compensation-3","title":"Advanced Associate, Compensation","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":16,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, 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relevant company and regulatory requirements including HMRC, DWP and Ofqual standards\n\nSeek out and champion continuous improvement of all processes by engaging with stakeholders and identifying changes in business needs and requirements\n\nSupport on any technical/process issues which may cause a block or inefficiency/inaccuracy to the payroll process by liaising with technical teams and key stakeholders\nManage individual schedule of work activities for each area of responsibility, feeding into departmental business calendars as appropriate\nManage the accurate setup of payments systems and fees ahead of processing timelines i.e. iSeries, ePEN2, Marker Payments Database, IQS and ADP Freedom)\nOversee and Quality check payment files produced by Coordinators, including international/foreign currency fees and expenses within strict deadlines with 100% accuracy\nMaintain communication channels and positive working relationships with all first and third party stakeholders and suppliers such as ADP, NEST & AA Finance (IBM)\n\nInteract with offshore Associate Helpdesk team via chat, email, and CRM ticketing system (Salesforce CRM) offering advice on best practice, ongoing knowledge sharing and updates on issues and trends which may impact query volumes\n\nSupport with compose responses and manage escalated cases to resolution for customer queries within SLA and using an appropriate tone of voice\nManage the on-boarding and training of new team members including offshore teams (Manila) and temporary staff\n\nSupport with compilingdetailed annual evidence reporting for auditing purposes to adhere with Sarbanes Oxley compliance\n\nEducation, Qualifications and Training\n Must be educated to a degree level or equivalent (essential)\nFresh Graduates are open to apply\nPrevious Work Experience\nExperience managing and manipulating large datasets with a high level of accuracy (Essential)\nQuery/complaint handling and responding within agreed timescale (essential)\nHistory of working in constantly changing environment and ability to multi task (essential)\nWorking in a global payroll team (desirable)\nWorking remotely with on and offsite global teams\nTechnical Knowledge\nAwareness of Pearson Qualification Services, the business and general education issues (desirable)\nAwareness of regulations and legislations around payroll and pensions, including DWP & HMRC (desirable)\nIT Literacy\nIntermediate MS Word, PowerPoint and Excel (essential)\nAbility to learn company specific software (essential)\nOracle databases (desirable)\nCRM (desirable)\nADP Freedom (desirable)\nPersonal Style and Behaviour\nEnthusiastic, innovative approach to work with drive and energy to adhere to tight timescales\nAbility to coordinate and carry out activities with limited 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