{"id":1360443,"url":"https://alion.io/job/pearson-advanced-associate-learning-and-development","title":"Advanced Associate, Learning and Development","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":20,"ghost_share":0,"stale_share":0.05,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-09-30T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fareham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":230},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T15:07:53Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-30T19:37:04Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Advanced Associate, Learning and Development\nDescription\nThis role is ideal for someone who thrives in a fast-paced administrative environment, enjoys working with people, and takes pride in maintaining accurate records and delivering exceptional customer service.\nAs part of Pearson TQ's Initial Assessment team, you'll play an important role in supporting learners as they begin their apprenticeship journey. You'll manage learner documentation, coordinate enrolments, support inductions, maintain learner records, and help deliver presentations and onboarding activities across Military locations.\nThe role aligns with job titles such as Administrator, Training Administrator, Learner Services Administrator, Student Services Administrator, Office Coordinator, Reception Administrator, Customer Service Administrator, Education Administrator, or Programme Administrator.\nLocation & Work Set Up\nThis is a full-time role based onsite at MoD Southwick Park.\nThe Role\nAs an Advanced Associate, Administrative Support, you'll be responsible for ensuring learners are successfully onboarded onto programmes, supporting enrolment activity, maintaining accurate learner records, and providing an excellent experience for learners and stakeholders.\nThis is more than a traditional administration role. Alongside managing documentation and data, you'll support learner inductions, facilitate presentations, respond to enquiries, and work closely with colleagues to ensure learners receive a smooth and positive experience from enrolment through to programme completion.\nThe role is based onsite at MoD Southwick Park.\nIn your first six months, your focus will be on building a strong understanding of Pearson TQ programmes, becoming confident in learner administration processes, supporting enrolment activities, and developing effective working relationships across the team and wider business.\nWhat You'll Own\nSuccess in this role means learners experience a smooth onboarding journey, records remain accurate and compliant, and enrolment activities are delivered efficiently and professionally.\nYou'll:\nSupport learner enrolment, induction and onboarding activities across apprenticeship and training programmes.\nMaintain accurate learner records, files and programme documentation.\nCreate and update training plans, learner documentation and individual learning records.\nSupport learner reviews, progress monitoring and programme administration.\nDeliver learner inductions and facilitate presentations to groups of learners.\nExplain programme requirements, learner expectations and available qualifications.\nRespond to learner, tutor and stakeholder enquiries in a professional and timely manner.\nEnsure learner documentation is completed accurately and in line with funding and compliance requirements.\nSupport absence management, withdrawals and learner record updates.\nProcess and maintain certification, qualification and recognition of prior learning documentation.\nMaintain databases, learner systems and internal records with a high degree of accuracy.\nSupport audit readiness through effective document management and record keeping.\nCollaborate with colleagues across Pearson TQ and external stakeholders to ensure an outstanding learner experience.\nTravel to learner locations when required to support enrolments and induction delivery.\nProvide administrative support across the wider team as required.\nAbout You\nYou'll likely bring:\nExperience within an administrative, customer service or office support environment.\nStrong organisational skills and excellent attention to detail.\nConfidence managing documentation, records and data accurately.\nExcellent written and verbal communication skills.\nConfidence interacting with learners, colleagues and stakeholders.\nStrong customer service skills and a professional approach.\nExperience using Microsoft Office applications including Word, Excel and Outlook.\nThe ability to prioritise workload and manage multiple tasks effectively.\nA proactive approach and willingness to learn new systems and processes.\nConfidence speaking to groups and facilitating presentations or learner activities.\nThe ability to work independently while contributing to a collaborative team environment.\nEssential\nExperience in administration, customer service, office support, reception or similar environments.\n\nStrong attention to detail and accuracy.\n\nExperience using Microsoft Office applications.\n\nExcellent communication and interpersonal skills.\n\nFull UK driving licence and willingness to travel occasionally when required.\n\nAbility to deliver excellent customer service and build positive relationships.\n\nStrong organisational and time management skills.\n\nAbility to manage confidential information professionally\n\nDesirable\nExperience within education, training, apprenticeships or learner support environments.\nExperience supporting enrolment, onboarding or learner administration processes.\nExperience maintaining learner records or training documentation.\nExperience delivering presentations, inductions, workshops or group briefings.\nExperience working within military, defence or public sector environments.\nKnowledge of apprenticeship programmes and vocational qualifications.\nExperience using learner management or database systems\nWhat You'll Get\nYou'll join a supportive and collaborative team responsible for helping learners take the first steps in their apprenticeship and training journey.\nYou'll benefit from:\nA varied role combining administration, learner support and stakeholder engagement.\nOpportunities to develop expertise in learner onboarding and apprenticeship delivery.\nWorking within a close-knit team environment where your contribution makes a real difference.\nExposure to military and defence education programmes.\nOngoing training and professional development opportunities.\nAccess to Pearson's competitive benefits package and career development opportunities.\nThe opportunity to support learner success and help individuals develop valuable skills and qualifications\nReady to Make an Impact?\nIf you're an organised and customer-focused professional who enjoys helping people, managing processes and supporting learner success, we'd love to hear from you.\nApply now and help create a positive and successful start to every learner's journey with Pearson TQ.\nPearson TQ is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The successful applicant will be subject to an Enhanced DBS check","description_format":"text","description_chars":6522,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T23:45:59Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":1,"age_days":13,"expected_fill_days":83,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pearson-advanced-associate-learning-and-development","json_url":"https://alion.io/job/pearson-advanced-associate-learning-and-development.json","meta":{"generated_at":"2026-10-01T02:57:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2345,"day_limit":5000,"remaining_today":2655,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}