{"id":1963180,"url":"https://alion.io/job/pearson-advanced-associate-professional-services-2","title":"Advanced Associate, Professional Services","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotherham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:23:53Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T15:43:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Advanced Associate, Professional Services\nOnsite | Hellaby, Rotherham\nPermanent\nDescription - Lead the day-to-day processing of candidate malpractice cases, combining careful investigation, sound judgement and accurate communication within a regulated qualifications environment.\nAlso known in the market as: Process Leader; Investigations Leader; Casework Leader; Operations Process Lead.\nAbout the Role\nPearson is looking for an Advanced Associate, Professional Services to join the Candidate Malpractice team within Qualification Processing. The team investigates reports from centres and examiners, resolves candidate cases and ensures outcomes are handled consistently, accurately and in line with regulatory guidance.\nThis is a hands-on process leadership role. You will investigate cases, determine appropriate outcomes, produce formal correspondence, monitor management information and help allocate work across permanent and temporary colleagues. You will lead through confidence, judgement and organisation rather than formal direct reports.\nThe work is deadline-driven and detail-critical. You will balance several priorities, communicate on sensitive issues and help improve processes while maintaining a high standard of accuracy.\nWhat you’ll do\nProcess candidate malpractice and late-arrival cases from initial review through outcome.\nResearch evidence, investigate appropriately and apply penalties in line with JCQ guidance.\nCreate accurate outcome letters and communicate with centres, examiners, students and internal teams.\nCapture, build and monitor management information, escalating key issues when required.\nPrioritise your own workload and coordinate work across the team.\nSupport, train and guide permanent and temporary colleagues during peak periods.\nReview working instructions, contribute to process improvements and support audit activity.\nMaintain accuracy and sound judgement while working to tight, immovable deadlines.\nWhat we’re looking for\nExperience leading a process, workstream or team activity.\nExperience researching and reviewing information to reach clear, evidence-based conclusions.\nExcellent attention to detail and a methodical approach to complex casework.\nConfidence communicating verbally and in writing on complex or sensitive matters.\nAbility to influence, guide others and maintain delivery during demanding periods.\nStrong prioritisation, with the ability to manage several high-priority tasks at once.\nProficiency in Microsoft Office and confidence learning multiple IT systems.\nExperience following set processes and work instructions in a regulated or controlled environment.\nA Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.\nInvestigations, education-sector, report-writing, data-review or team-lead experience is helpful but not essential.\nLocation & Working Pattern\nThis is a fully on-site role, five days per week. Working hours start between 8:00 and 9:00 and finish between 16:00 and 17:00. Overtime may be required during the summer series, approximately May to August. Exact site location: Pearson, Lowton House, Lowton Way, Hellaby, Rotherham, S66 8SS\nWhy Join Pearson?\nYou will take meaningful ownership in a team that protects the integrity of qualifications and supports fair outcomes for learners. The role offers broad exposure to investigations, regulated decision-making, operational leadership, process improvement and stakeholder communication.\n#LI-SA1 #LI-ONSITE","description_format":"text","description_chars":3483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-06T16:25:59Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/pearson-advanced-associate-professional-services-2","json_url":"https://alion.io/job/pearson-advanced-associate-professional-services-2.json","meta":{"generated_at":"2026-10-12T18:50:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34029},"rest":"https://alion.io/mcp/rest/get_company?id=34029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpearson-advanced-associate-professional-services-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpearson-advanced-associate-professional-services-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpearson-advanced-associate-professional-services-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pearson-advanced-associate-professional-services-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpearson-advanced-associate-professional-services-2"}]}