{"id":3333692,"url":"https://alion.io/job/pearson-advanced-associate-professional-services-4","title":"Advanced Associate, Professional Services","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":25,"ghost_share":0,"stale_share":0.88,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":11500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:35:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T18:32:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Advanced Associate, Professional Services\nThe Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. This is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year.\nKey Accountabilities\n- To manage the data transfer of active Associates who are approved to book travel and accommodation checking the contracting logs to ensure any new additions are transferred\n- To liaise with the travel supplier regarding any issues with travel or accommodation\n- To ensure all bookings are processed within 24 hours\n- To support innovation and change to improve the processes and add quality to the outcomes\n- To ensure MI is maintained and updated regularly\n- To answer customer queries within SLAs\n- Liaising with relevant stakeholders to ensure that operational protocols are adhered to\n- To process end to end scheduling of visiting examiners booking travel and accommodation in line with centre visits\n- To flag issues and risks to the team manager\nKey Challenges\nIt will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these. They will also need to learn different areas of the business that also have associates that use the booking tool such as Test Inspections and Trainers.\nThe department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department. \nIn order to keep up with the customer and business demands, the processes are rapidly changing within operations. \nDue to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time. \nThe nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.\nWorking within a regulated framework \nWorking to tight, and immoveable, deadlines \nAttention to detail \nAttention to detail even with repetitive tasks \nFlexibility of working patterns during peak periods \nReacting positively to change \nAdapting to the challenges created by the introduction of new qualifications or working methods \nAdapting to mulitple/ different IT systems \nSupporting various stakeholders from different teams \nInfluencing and working closely with collegues \nRestrictions on annual leave during peak periods \nMinimum Requirements:\nGraduate of any 4-year course.\nHas at least 1-year of Administrative or Back-office work experience as this is an entry-level role.","description_format":"text","description_chars":2914,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-27T12:54:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-10-27T22:55:15Z"},"pay":null,"html_url":"https://alion.io/job/pearson-advanced-associate-professional-services-4","json_url":"https://alion.io/job/pearson-advanced-associate-professional-services-4.json","meta":{"generated_at":"2026-10-27T22:55:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34029},"rest":"https://alion.io/mcp/rest/get_company?id=34029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpearson-advanced-associate-professional-services-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpearson-advanced-associate-professional-services-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpearson-advanced-associate-professional-services-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pearson-advanced-associate-professional-services-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpearson-advanced-associate-professional-services-4"}]}