{"id":1360424,"url":"https://alion.io/job/pearson-advanced-associate-professional-services","title":"Advanced Associate, Professional Services","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":20,"ghost_share":0,"stale_share":0.05,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"closed","first_seen_at":"2026-09-24T09:21:46Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T09:42:33Z","board_verified":false,"closed_at":"2026-09-30T09:42:33Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"The Advanced Associate, Professional Services role sits in the Qualification Processing Division's Event Moderation Team. This role works closely with Training from Pearson including Associate and Customer Training teams. Together, these teams are responsible for delivering approximately 3,500 training events annually to Assessment Associates and Schools.\nWe are seeking a dynamic and customer-focused individual to join our Event Moderation Team as an Advanced Associate. As a key member of the team, you will ensure online meetings run smoothly and effectively, troubleshoot platform-related issues, assist participants, and manage attendance. The ideal candidate will possess excellent interpersonal and communication skills, demonstrate empathy and active listening, have strong problem-solving abilities, and maintain a high level of accountability and responsibility.\nKey Responsibilities:\nCustomer Interaction:Respond promptly to customer inquiries via phone calls, live chats, and emails.\nProvide accurate information and address customer concerns effectively.\nEnsure a positive and professional customer experience with each interaction.\n\nProblem Solving:Effectively analyse and resolve customer issues in a timely and efficient manner.\nTroubleshoot platform issues.\nCollaborate with other departments to address complex problems and ensure a seamless customer experience.\n\nCommunication Skills:Communicate clearly and concisely with customers, colleagues, and other stakeholders.\nProvide detailed and accurate information to customers while maintaining a professional and positive tone.\n\nDocumentation:Accurately document customer interactions and the steps taken to resolve issues in our internal systems.\nContribute to the development and improvement of work instructions for common customer queries.\n\nResponsibility and Accountability:Take ownership of customer issues and see them through to resolution.\nAdhere to schedules, ensuring availability during assigned working hours.\n\nQualifications and Skills:\nDegree or equivalent job experience\nProven experience in a customer-facing, administrative, event support, or virtual meeting coordination role.\nExcellent communication skills, both written and verbal.\nEmpathetic and patient demeanour.\nAbility to work independently and as part of a team.\nStrong problem-solving abilities with attention to detail.\nProficiency in Microsoft Office applications, particularly Outlook, SharePoint, Excel, and Teams.\nExperience using virtual meeting platforms such as Microsoft Teams, Zoom, or similar technologies.\nJob Type:\nFull time permanent\nSchedule:\n40 hours a week, Monday to Friday with some weekend work during peak activities.\nLocation:\nSome office work and some working from home\nAdditional information:\nOvertime may sometimes be required to support peak activities and additional workload. Will be expected to pick up work from other area of the business on request.","description_format":"text","description_chars":2929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T23:45:59Z"},{"event":"close","at":"2026-09-30T09:42:33Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/pearson-advanced-associate-professional-services","json_url":"https://alion.io/job/pearson-advanced-associate-professional-services.json","meta":{"generated_at":"2026-10-01T00:20:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":396,"day_limit":5000,"remaining_today":4604,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}