{"id":1373026,"url":"https://alion.io/job/pearson-cloud-services-engineer-iii","title":"Cloud Services Engineer III","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-05T05:45:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"DLP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-28T04:25:10Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T00:19:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: Cloud Service Engineer III Position Summary\nThe M365 L3 Engineer will provide advanced operational support, technical ownership, and continuous improvement for Microsoft 365 collaboration services within Digital Workplace Services. This role will support enterprise platforms including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft 365 administration, Power Platform, Copilot, and Copilot Studio. The engineer will act as a subject matter expert for complex incidents, escalations, service requests, automation opportunities, governance, and service transition activities.\nKey Responsibilities\nProvide Level 3 operational support for Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft 365 Groups, licensing, admin roles, and service health issues.\nInvestigate and resolve complex incidents, escalations, recurring issues, and service-impacting problems across M365 collaboration platforms.\nSupport Power Platform workloads, including Power Apps, Power Automate, Dataverse, connectors, environment governance, licensing, and operational troubleshooting.\nProvide support for Copilot and Copilot Studio, including user access, licensing, agent creation issues, knowledge source configuration, connectors, publishing, governance, and operational readiness.\nPartner with engineering, security, architecture, service owners, vendors, and Microsoft support teams to resolve technical issues and drive long-term remediation.\nMonitor Microsoft 365 Message Center updates, service health advisories, roadmap changes, and emerging platform capabilities to assess business and operational impact.\nCreate and maintain runbooks, knowledge base articles, SOPs, support models, and troubleshooting guides for M365, Power Platform, and Copilot Studio services.\nDrive automation initiatives using PowerShell, Microsoft Graph, PnP PowerShell, Power Automate, and reporting tools to reduce manual effort and recurring tickets.\nSupport governance and compliance activities related to external sharing, guest access, retention, DLP, privileged access, audit support, and role-based administration.\nParticipate in incident, problem, change, and service transition processes, ensuring solutions are stable, documented, secure, and ready for BAU operations.\nMentor L1 and L2 support teams, provide technical guidance, and support knowledge transfer for new capabilities and recurring operational issues.\nRequired Skills and Experience\n5+ years of hands-on experience in Microsoft 365 administration, operations, or enterprise collaboration support.\nStrong technical knowledge of Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft 365 Groups, admin portals, licensing, and service health troubleshooting.\nHands-on experience with Power Platform administration and support, including Power Apps, Power Automate, Dataverse, standard and premium connectors, environment strategy, and licensing models.\nPractical experience with Copilot Studio, including agent creation, knowledge sources, SharePoint and Teams integration, connectors, publishing, access control, and troubleshooting.\nGood understanding of Microsoft 365 Copilot administration, adoption support, license assignment, user enablement, governance, and support processes.\nStrong PowerShell skills, with experience using Microsoft Graph PowerShell, Exchange Online PowerShell, SharePoint Online PowerShell, and PnP PowerShell for administration, automation, and reporting.\nGood understanding of Microsoft Entra ID concepts, role-based access control, privileged identity management, conditional access, groups, and identity-driven service access.\nExperience working with ITSM tools such as ServiceNow and following ITIL practices for incident, problem, change, request, escalation, and service transition management.\nAbility to perform root cause analysis, identify ticket trends, document remediation actions, and drive continuous service improvement.\nStrong communication, stakeholder management, documentation, prioritisation, and collaboration skills in a global enterprise 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