{"id":1360535,"url":"https://alion.io/job/pearson-lead-client-partner","title":"Lead, Client Partner","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":142000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T15:47:13Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-04T02:05:18Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Title - Lead, Client Partner\nDESCRIPTION\nShape Pearson's global Account Management capability, defining the frameworks, standards and operating model that help institutions successfully adopt, realise value from and renew Pearson's digital learning solutions. Comparable market titles for this opportunity may include Global Head of Account Management, Head of Customer Success, Director of Customer Success, Strategic Accounts Director, Senior Director of Account Management, Director of Strategic Accounts, Global Customer Success Leader, Head of Client Success, Customer Experience Director, Post-Sales Transformation Lead, Director of Customer Retention & Growth, or Enterprise Account Management Director.\nLOCATION & WORKING PATTERN\nRemote role based in the UK or another approved EMEA location.\nNo regular office requirement. UK-based colleagues may utilise Pearson offices where practical.\nCustomer travel is expected and will form a regular part of the role.\nWorking patterns may vary depending on customer and business requirements, with a combination of virtual engagement and face-to-face meetings.\nExact location eligibility and expected travel requirements will be confirmed during the recruitment process.\nABOUT THE ROLE\nPearson is building a consistent global Account Management capability for International Higher Education.\nAs Lead, Client Partner, you will own the frameworks, standards, operating model and ways of working that turn signed contracts into strong onboarding, adoption, measurable value, renewal readiness and sustainable expansion.\nThis is a senior leadership role combining capability building, customer strategy and people leadership. You will directly lead Customer Delivery Managers while providing functional leadership across Strategic Account Managers embedded within regional sales teams.\nYour impact will come through creating clarity, driving consistency and implementing practical operating models that work across a diverse international business. You will help establish a repeatable, scalable customer experience that strengthens customer outcomes, improves retention and creates opportunities for long-term growth.\nJoining at a formative stage of Pearson's evolution, you will have the opportunity to build processes, establish governance disciplines and shape a global capability that supports institutions throughout their partnership with Pearson.\nWHAT YOU WILL DO\nLead the Global Account Management Capability\nDefine and scale global Account Management role expectations, competency frameworks and operating standards.\nCreate playbooks, governance models and best-practice frameworks that drive consistency across regions.\nDevelop team operating rhythms, customer engagement standards and success measures.\nBuild scalable models that support onboarding, adoption, value realisation and renewal readiness.\nLead & Develop High-Performing Teams\nLead, coach and develop Customer Delivery Managers.\nSet clear objectives, expectations and performance standards.\nFoster a culture of accountability, collaboration and customer focus.\nSupport Strategic Account Managers through functional leadership and capability development.\nDrive Customer Outcomes & Renewals\nOwn the post-contract customer lifecycle from sales handover through onboarding, adoption, engagement, value realisation and renewal.\nEstablish and maintain a comprehensive account-health framework.\nStrengthen customer governance, success planning and executive engagement approaches.\nImprove renewal readiness through customer evidence packs, value narratives and success metrics.\nIdentify and support appropriate within-contract growth opportunities.\nPartner Across Pearson\nCollaborate closely with Sales, Product, Marketing, Customer Success, Implementation Delivery, RevOps and Enablement teams.\nEnsure alignment across the customer lifecycle.\nAct as an escalation point for complex customer situations, renewal risks and competitive threats.\nShare customer insight to inform product, commercial and strategic decision-making.\nInfluence Strategic Direction\nRepresent Account Management within central leadership forums.\nProvide executive insight into customer outcomes, engagement trends, renewal health and portfolio performance.\nHelp shape Pearson's approach to customer success and long-term customer value creation.\nWHY THIS ROLE MATTERS\nThis role enables acquisition-focused sales teams to continue growing new business while dedicated account teams nurture strategic institutional relationships after contract signature.\nThe successful candidate will play a critical role in creating a consistent customer experience, improving retention, driving adoption and ensuring customers realise measurable value from their investment in Pearson solutions.\nWHAT WE ARE LOOKING FOR\nEssential Experience\nSignificant leadership experience across Account Management, Customer Success, Strategic Accounts, Post-Sales or Customer Delivery functions.\nExperience leading multi-regional or international teams.\nProven success designing and embedding customer-facing operating models, standards and playbooks at scale.\nStrong track record of leading through influence within matrix organisations.\nExperience developing customer lifecycle strategies that improve adoption, retention and renewal outcomes.\nKnowledge & Skills\nDeep understanding of customer adoption, value realisation, retention, renewal readiness and account growth.\nExperience building Account Management systems, frameworks and governance disciplines.\nStrong commercial acumen and confidence using CRM platforms, customer analytics and forecasting tools.\nExcellent executive communication and stakeholder management skills.\nAbility to influence senior leaders and align diverse teams around common goals.\nStructured, pragmatic and solution-oriented approach to complex business challenges.\nStrong planning, organisation and prioritisation capabilities.\nComfortable working within global, matrixed environments.\nDigital confidence across technology products and customer success platforms without needing to be a technical specialist.\nThe judgement to challenge constructively, make decisions and bring recommendations rather than waiting for detailed direction.\nDesirable\nExperience within Higher Education, Education Technology, SaaS or digital learning environments.\nKnowledge of customer success technologies and account-health methodologies.\nExperience leading transformation or capability-building initiatives.\nFamiliarity with strategic account planning and enterprise customer engagement models.\nWHY JOIN PEARSON?\nAt Pearson, we're committed to helping learners realise the life they imagine through learning.\nThis is a unique opportunity to build and lead a global post-sales capability, shape the future of Account Management within International Higher Education and create lasting impact for institutions, educators and learners around the world.\nYou'll have the opportunity to influence strategy on a global scale, develop high-performing teams, strengthen customer partnerships and help shape how Pearson delivers long-term value for customers across the higher education sector.","description_format":"text","description_chars":7161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United 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