{"id":2880461,"url":"https://alion.io/job/pearson-manager-partnership-management-2","title":"Manager, Partnership Management","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":20,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4086},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T20:31:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T19:03:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Manager, Partner Success leads a team of Partner Success professionals responsible for supporting state, district, and school partners throughout the assessment lifecycle while ensuring the successful delivery of assigned programs and services.\nThis role oversees partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost, quality, and schedule commitments.\nWorking closely with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support teams, the Manager translates organizational priorities into actionable plans, coaches team members to become trusted advisors, and serves as a key escalation point for partner and delivery concerns.\nThe ideal candidate is a collaborative leader with strong program management, customer relationship, and people leadership skills who is passionate about creating exceptional customer experiences, developing high-performing teams, and helping educational organizations maximize the value of Pearson's assessment solutions.\nKey Responsibilities\nPartner Success\nBuild and maintain strong relationships with state, district, and school partners.\n\nLead customer readiness, implementation, training, and adoption planning activities.\n\nServe as an escalation point for complex customer concerns, risks, and delivery issues.\n\nPartner with customers to identify opportunities for continuous improvement and long-term success.\n\nMonitor customer satisfaction and implement strategies to improve the overall customer experience.\n\nProgram Leadership & Delivery\nOversee one or more assessment programs or strategic customer relationships.\n\nCoordinate cross-functional teams to ensure successful delivery of program commitments.\n\nMonitor program schedules, risks, issues, budgets, and key milestones.\n\nEnsure compliance with contractual requirements and delivery expectations.\n\nLead forecasting, planning, and business reviews related to assigned programs.\n\nManage program financials to meet revenue/margin plan, explaining trends and differences from original plan.\n\nReport on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality\n\nPeople Leadership\nLead, coach, and develop a team of Partner Success professionals.\n\nEstablish clear goals, priorities, and performance expectations.\n\nProvide ongoing mentoring and career development support.\n\nFoster a culture of accountability, collaboration, customer focus, and continuous improvement.\n\nBuild team capability and promote sharing of best practices across programs and customers.\n\nOperational Excellence\nDrive process improvements that enhance customer experience and delivery effectiveness.\n\nPartner with cross-functional leaders to improve communication, coordination, and execution.\n\nIdentify and mitigate delivery, customer, and operational risks.\n\nDevelop and implement scalable practices that improve consistency across the Partner Success organization.\n\nRequired Qualifications\nBachelor's degree or equivalent combination of education and experience.\n\n5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessmentdelivery functions.\n\nDemonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.\n\nExperience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.\n\nStrong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.\n\nProven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.\n\nStrong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.\n\nDemonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.\n\nExperience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.\n\nThis position may require up to 25% travel\n\nCompensation at Pearson is influenced by factors including skill set, experience, and location.\nThe full-time salary range for this role is $90,000 - $120,000.\nThis position is eligible to participate in Pearson’s sales incentive plan. Information on benefits can be found here.\nApplications will be accepted through 9/18/26 . 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