{"id":3294968,"url":"https://alion.io/job/pearson-specialist-customer-success","title":"Specialist, Customer Success","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":27,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-26T18:17:21Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T15:25:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join Our Team!\nPearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country!\nAbout the Role\nAs a Specialist, Customer Success, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across PALS products. You will be accountable for building strong relationships, driving adoption and value, identifying risks early, and helping partners achieve outcomes that support long-term retention and renewal.\nYour core charge is to grow Pearson’s School Assessment customers into true partners.\nWe believe we achieve that by adopting and honoringthese three pillars:\nMaximize the value of the product\nCultivate ease in the partnership\nNurture joyful loyalty to the Pearson brand\nImportantly, you will be joining a Success team that is actively building the systems, rhythms, and practices that will support long-term scale. The right candidate will be energized by bringing ideas, experience, and practical problem-solving to help strengthen our processes and shape what excellent partner success looks like at Pearson.\nKey Responsibilities\nImplementation Strategy\nDevelop a Success Plan for each partner. Everyone should know what “success” looks like, be invested in that vision, and understand how to integrate “gold-standard” implementation milestones for the product(s) within the account’s unique instructional, assessment, and technology priorities and ecosystem.\n\nOnboarding\nFacilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.\n\nNurture\nLeverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty.\nEngage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health.\n\nPrepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals, proactively identifying opportunities to strengthen value and improve the overall customer experience.\n\nCollaboration for Account Success\nPartner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey.\n\nValue cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customerexperience.\n\nInsights & Innovation\nSkillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy.\n\nOperate with a focuson systems and scalability that optimize the partner experience, business efficiency, and industry leadership.\n\nWhoWe’re Looking For\nMust Haves\nDemonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.\n\nCommitment to getting it right, not being right; low ego, high agency.\n\nAppreciation for the full customer journey and cross-team collaboration.\n\nStrong personal organization and time management skills.\n\nExceptional warmth and relationship-building skills.\n\nAbility to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.\n\nWillingness to travel as needed (up to 30%).\n\nPreferred\nExperience in EdTech, Customer Success, and/or K-12 education.\n\nFamiliarity with Salesforce and Microsoft O365 Suite.\n\nUnderstanding of assessmentmeasurement models.\n\nLocation in the Central US region is preferred.\n\nWhat You Can Expect From Us\nStrong coaching relationshipwith your manager and robust support for development.\nOpportunities to contribute and lead as our team matures.\nA culture prioritizing operational excellence, impact, and fun.\nRemote-firstflexibility.\nCompetitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more.\nCompensation at Pearson is influenced by factors including skill set, experience, and location.\nThe full-time salary range for this role is $80,000- $95,000.\nThis position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.\nApplications will be accepted through November 6, 2026.This window may be extended depending on business needs.","description_format":"text","description_chars":4963,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Publishing","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-26T21:29:10Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/pearson-specialist-customer-success","json_url":"https://alion.io/job/pearson-specialist-customer-success.json","meta":{"generated_at":"2026-10-31T19:05:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34029},"rest":"https://alion.io/mcp/rest/get_company?id=34029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpearson-specialist-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpearson-specialist-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpearson-specialist-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pearson-specialist-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpearson-specialist-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3294968}},{"tool":"search_jobs","arguments":{"company":"pearson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3294968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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