{"id":1360444,"url":"https://alion.io/job/pearson-specialist-professional-services","title":"Specialist, Professional Services","company":{"id":1785237,"name":"Pearson","domain":"pearson.jobs","url":"https://alion.io/company/pearson-jobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":950},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-17T05:05:29Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-28T19:34:10Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Summary:\nPearson- English Language & Skills (EL&S) is seeking an experienced Event and Resource Scheduler based in India to support the planning, coordination, and delivery of live training programs for enterprise customers. This role supports Pearson’s Enterprise training operations by coordinating class schedules, instructor resources, learner registrations, delivery logistics, and post-sales implementation activities across multiple regions and time zones. The successful candidate will work closely with Sales, Delivery, Operations, Finance, vendor partners, and customer stakeholders to ensure high-quality, timely, and scalable training delivery. This role reports into Pearson EL&S Sales Operations and may support global programs aligned to India, APAC, EMEA, and North America delivery needs.\nKey Responsibilities\nEvent and Resource Scheduling: Coordinate instructor availability, class dates, time zones, delivery formats, and customer requirements for instructor-led and virtual instructor-led training programs.\nPost-Sales Implementation: Support confirmed training engagements by managing registration setup, learner communications, delivery readiness, platform access, attendance tracking, and operational handoffs.\nCustomer and Stakeholder Communication: Maintain clear, professional communication with internal teams, customers, instructors, and vendor partners, ensuring timely responses and accurate follow-through.\nOperational Coordination: Track delivery milestones, update scheduling systems, monitor open actions, escalate risks, and help ensure each class is staffed, scheduled, and ready for successful delivery.\nFinance and Documentation Support: Assist with invoice validation, delivery documentation, attendance records, purchase order support, and issue resolution in partnership with Finance and Operations.\nRequired Skills & Experience\nExperience supporting scheduling, resource coordination, customer operations, training delivery, learning services, sales operations, or related business support functions.\nStrong written and verbal English communication skills, with the ability to work effectively with stakeholders across India and global time zones.\nAbility to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.\nProficiency with Microsoft Office, especially Excel, Outlook, Teams, Word, and shared tracking tools; ability to learn Pearson systems and customer platforms quickly.\nComfort working with data, rosters, schedules, attendance records, instructor availability, and operational status trackers.\nPreferred: experience in IT training, professional learning, customer success, education operations, project coordination, or global delivery support.\nEssential Job Functions\nCreate, maintain, and update class schedules for live training events, including instructor assignments, delivery dates, time zones, and class status.\nCoordinate with sales, delivery managers, instructors, vendors, and customers to confirm training requirements and resolve scheduling conflicts.\nSupport learner registration, roster management, attendance validation, completion tracking, and post-class documentation.\nMaintain accurate operational records in Pearson-approved systems, trackers, shared workspaces, and customer-facing portals as required.\nMonitor upcoming classes for readiness, including instructor confirmation, platform access, learner communications, materials availability, and delivery dependencies.\nPartner with Finance and Operations to support purchase order tracking, invoice review, billing questions, and delivery documentation.\nIdentify operational risks, communicate issues early, and recommend process improvements that improve scheduling accuracy, customer experience, and delivery efficiency.\nPerform other duties as assigned to support Pearson EL&S training delivery and sales operations.\nQualifications\nBachelor’s degree or equivalent combination of education and relevant professional experience.\n2-5 years of experience in scheduling, resource coordination, training operations, customer service, sales operations, project coordination, or administrative operations.\nExperience supporting international stakeholders or distributed teams preferred.\nStrong organizational skills, sound judgment, proactive follow-up, and ability to work independently with minimal supervision.\nComfortable working India business hours with flexibility to support occasional meetings or delivery needs across global time zones.\nDemonstrated commitment to customer service, operational excellence, confidentiality, and Pearson’s standards for quality and professionalism.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T23:45:59Z"}],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.543,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["conf:0","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pearson-specialist-professional-services","json_url":"https://alion.io/job/pearson-specialist-professional-services.json","meta":{"generated_at":"2026-09-28T22:50:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":483,"day_limit":5000,"remaining_today":4517,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}