{"id":4302634,"url":"https://alion.io/job/pearson-test-center-manager-roanoke-va","title":"Test Center Manager (Roanoke, VA)","company":{"id":34029,"name":"Pearson","domain":"pearson.com","url":"https://alion.io/company/pearson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.741,"repost_share":0.037,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roanoke, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:06:20Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T04:22:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testingfor informationtechnology, academic, government and professional testing programsaround theworld.\nPearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries,where we validate the skillsand knowledgeof millions of individuals every year.\nPearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).\nExpand your career at Pearson VUE in our entry level Test Center Manager position forourRoanoke, VA location. This is at 6701 Peters Creek Rd. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.\nStarting pay is $19.00 per hour.\nThis position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/.\nMedical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.\nPaid holidays, vacation, sick and personal days per the NCS Pearson policies.\n401(k) Retirement Plan with employer match.\nEmployee Stock Purchase Plan (bi-annual enrollment).\nTuition Reimbursement.\nCompany-paid life insurance and business travel insurance benefits.\n\nSchedule Requirements\nOur ideal candidate demonstrates flexibility and teamwork.\nThis position is benefit eligible.\nAbility to work 35-40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hoursof 7am to 8pm,variousshifts as scheduled, any day Monday through Saturday.\nAbility to work approximately2 - 3 Saturdays per month. Sunday shifts would be infrequent, but apossibilityif the need arises.\nAvailable to address operational problems when not at test center.\nResponsibilities\n60% of daily tasks are Test Administrator responsibilities:\nArrive on time for all scheduled shifts.\nPerforms on-time site opening and closing procedures.\nUnderstands all testing procedures.\nChecks in examinees, verifies identification, and explains the exam process.\nMonitors examinees while testing.\nMaintains a secure testing environment.\nCommunicates with internal technical support to investigate and fix technical issues.\nStrictly adheres to company policies using careful judgment.\nResponsible for maintaining a professional and clean testing center with light housekeeping duties.\nOther duties as assigned.\n40% of daily tasks are Test Center Manager responsibilities:\nThe Test Center Manager is the onsite manager of a small team of Test Administrator employees.\nSite staffing/hiring/retention/conflict resolution/scheduling.\nTrains, develops, and coaches staff.\nFirst contact for facility issues.\nAbility to multi-task. \nMinimum of one year customer service experience preferred.\nOne year supervision experience in customer service preferred.\nHigh school diploma or equivalent is required. \nBachelor's degree or equivalent businessexperience preferred.\nTeam leading and training skills, and exposure to a testing environment are stronglypreferred.\nStrong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.\nMust be flexible in work hours and days.\nAbility to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.\nIntermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.\nAbility to operate a computer and telephone.\nMust be able to work in a quiet, focused environmentand hear words spoken in softvoices.\nAbility to lift up to 20 lbs on occasion.\nMust have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.\nMust have the ability to sit for long periods of time. \nMust beable to bend, stoop, and lift from a stooped position.\nMust be able to see small details at a distance.\nAbility to see names clearly on ID cardsand the computer screen.\nQualifications\n· Minimum of one year customer service experience preferred.\n· One year supervision experience in customer service preferred.\n· High school diploma or equivalent is required.\n· Bachelor's degree or equivalent businessexperience preferred.\n· Team leading and training skills, and exposure to a testing environment are stronglypreferred.\n· Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.\n· Must be flexible in work hours and days.\n· Ability to complete all tasks in a timely and efficient manner and handle a reasonableamount of stress.\n· Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.\n· Ability to operate a computer and telephone.\n· Must be able to work in a quiet, focused environment and hear words spoken in softvoices.\n· Ability to lift up to 20 lbs on occasion.\n· Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room.\n· Must have the ability to sit for long periods of time.\n· Must beable to bend, stoop, and lift from a stooped position.\n· Must be able to see small details at a distance.\n· Ability to see names clearly on ID cardsand the computer 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