{"id":2447855,"url":"https://alion.io/job/pearson-vue-advanced-associate-professional-services","title":"Advanced Associate, Professional Services","company":{"id":94619,"name":"Pearson VUE","domain":"pearsonvue.com","url":"https://alion.io/company/pearsonvue","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":18,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotherham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T10:07:31Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T01:38:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Advanced Associate, Professional Services\nOnsite | Hellaby, Rotherham\nPermanent\nDescription - Help coordinate high-volume training and events that support teachers and Assessment Associates across Pearson qualifications. You will keep information, stakeholders, resources and customer support moving accurately through busy delivery cycles.\nAlso known in the market as: Training and Events Advisor; Training Operations Advisor; Events Operations Coordinator; Learning Events Coordinator.\nAbout the Role\nPearson’s Qualifications Processing directorate brings together teams that support the accurate delivery of General and Vocational Qualifications. Training from Pearson delivers more than 10,000 training events for teachers and Assessment Associates each year.\nIn this role, you will support the planning and organisation of mainly Zoom-based training events, with a likely focus on vocational qualifications such as BTEC and T Levels. You will work with internal assessment teams to gather event information, coordinate support and resolve operational questions.\nThis is a varied role for someone who enjoys accuracy, customer service and ownership. Work volumes change across the year, so you will need to prioritise confidently, adapt quickly and maintain quality during peak periods.\nWhat You’ll Do\nCoordinate the scheduling, resourcing and organisation of meetings and training events.\nWork with internal stakeholders to gather event requirements and keep delivery on track.\nMaintain accurate management information and provide visibility across the event lifecycle.\nArrange proportionate staff support for online standardisation and training events.\nMonitor attendance requirements and contact delegates proactively to confirm attendance.\nRespond to customer queries through email, chat and CRM within agreed service levels.\nSupport operational protocols, Associate payment schedules and efficient team processes.\nTake ownership of a qualification and its processes, including service levels, operational meetings and team support.\nWhat We’re Looking For\nExperience in an administrative or operational environment.\nA strong track record of organising your workload across multiple high-priority tasks.\nAbility to work accurately to tight and immoveable deadlines.\nExperience making fact-based decisions in time-pressured situations.\nCustomer-facing experience in a fast-paced or demanding environment.\nExcellent interpersonal skills and confidence maintaining stakeholder relationships.\nAttention to detail, including during repetitive or high-volume work.\nA positive, flexible approach to change, new processes and multiple IT systems.\nFive GCSEs or equivalent at grades A* to C, including English and Mathematics.\nIntermediate Excel, Zoom familiarity, regulated-sector experience or education-sector experience would be helpful.\nLocation & Working Pattern\nThis role is based fully on site at Pearson’s Fretwell site in Hellaby, Monday to Friday, 08:00 to 16:00. The team’s workload changes throughout the year, with busier summer periods. Occasional rota-based weekend support may be discussed for peak delivery in May and June.\nWhy Join Pearson?\nJoin a customer-focused team that enables large-scale training for teachers and Assessment Associates. You will build broad operational experience across qualifications, virtual events, stakeholder coordination and continuous improvement while taking ownership of visible delivery outcomes.\n#LI-SA1 #LI-ONSITE","description_format":"text","description_chars":3467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Sporting Events"],"lifecycle":[{"event":"open","at":"2026-10-13T14:00:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-14T03:15:00Z"},"pay":null,"html_url":"https://alion.io/job/pearson-vue-advanced-associate-professional-services","json_url":"https://alion.io/job/pearson-vue-advanced-associate-professional-services.json","meta":{"generated_at":"2026-10-14T03:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5083,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94619},"rest":"https://alion.io/mcp/rest/get_company?id=94619"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpearson-vue-advanced-associate-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpearson-vue-advanced-associate-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpearson-vue-advanced-associate-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pearson-vue-advanced-associate-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpearson-vue-advanced-associate-professional-services"}]}