{"id":951085,"url":"https://alion.io/job/pearsuite-bilingual-customer-success-manager","title":"Customer Success Manager","company":{"id":689658,"name":"Pear Suite","domain":"pearsuite.com","url":"https://alion.io/company/pearsuite","size_band":"11-50","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-10T19:51:53Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-09-24T11:03:03Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"About Pear Suite\nPear Suite is an early-stage digital health company building software for community-based care. Our care navigation platform equips community health workers, doulas, care navigators, and the organizations that support them with tools to collect, visualize, and act on social determinants of health data. We help community-based organizations, health systems, and government-funded care programs deliver more coordinated, person-centered care.\nWhy Pear Suite?\nWe’re a mission-driven team committed to health equity and innovation in community-based care. You’ll thrive here if you’re eager to take initiative, value autonomy, and enjoy building structure where none exists. Join us to build scalable, human-centered technology that empowers frontline workers and improves lives across the U.S.\nAbout the role\nThis role is ideal for an individual with a strong background community health work/care navigation and in SaaS software implementation and account management, who is passionate about ensuring client satisfaction and success. As a Customer Success Manager, you will play a crucial role in guiding our clients through the implementation and optimization of our platform, fostering strong relationships, and driving customer engagement and retention. Prior working knowledge of community based practices will ensure success in this role.\nWhat you'll do\nAct as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with our platform.\nOversee the implementation and configuration of our SaaS solutions, ensuring seamless integration with clients' existing workflows.\nDevelop and maintain deep knowledge of our platform to effectively address client inquiries, troubleshoot issues, and offer strategic advice.\nConduct regular check-ins with clients to review their usage, assess satisfaction, and identify opportunities for further engagement and optimization.\nCollaborate with cross-functional teams, including Sales and Product, to address client needs and drive continuous improvement.\nDevelop and deliver training sessions and educational materials to help clients maximize the value of our platform.\nMonitor and report on key performance metrics, including customer satisfaction, usage patterns, and renewal rates.\nProactively identify and address potential risks to client satisfaction and retention, implementing solutions to mitigate those risks.\nQualifications\n3+ year of experience in SaaS software implementation.\nMust have experience supporting SMB customers.\nEarly stage start-up experience strongly preferred.\nBackground in community health work or health tech is a plus.\nStrong problem-solving skills and ability to handle complex client issues effectively.\nExcellent communication and interpersonal skills, with a customer-centric approach.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nProficiency in relevant software tools and platforms, including CRM systems.\nBenefits and Perks\nA mission driven culture that values innovation, collaboration and growth\nEquity: participation in an early-stage company\nFully Remote\nUnlimited PTO\nComprehensive Health, dental, and vision insurance\nHealth and Wellness Stipend\nTech Stipend\nCo-working Stipend\nEducation and professional development allowance ($1,500 annually)\nHome office setup stipend\nCompensation\nThe salary range for this role is $75,000-$85,000 base +a 25% variable compensation target, for an OTE of $93,750-$106,250.\nCompensation Range Disclosure\nPear Suite posts broad salary bands to support pay transparency. The range listed above represents the full compensation band for this role.\nWhile the full band is shown, actual offers within this band are based on a candidate's experience, skills, and internal pay equity. Only a small number of candidates, typically those with highly specialized and directly relevant experience, are placed near the top of the range. Most new hires will fall below the top of the band to allow for long-term progression and growth within the role.\nPear Suite is a fully remote organization so compensation may be adjusted upward for candidates residing in higher-cost labor markets. These geographic adjustments are not reflected in the posted range.","description_format":"text","description_chars":4285,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Professional development","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-16T01:06:23Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":44,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/pearsuite-bilingual-customer-success-manager","json_url":"https://alion.io/job/pearsuite-bilingual-customer-success-manager.json","meta":{"generated_at":"2026-09-24T14:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}