{"id":243646,"url":"https://alion.io/job/pebl-experience-specialist","title":"Experience Specialist","company":{"id":4944,"name":"Pebl","domain":"hellopebl.com","url":"https://alion.io/company/pebl","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57180000,"max":82813800,"currency":"COP","period":"year","gross":null,"usd_annual":21532},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false}],"status":"live","first_seen_at":"2026-07-28T20:14:02Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-11T02:44:00Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Purpose in Every Position\nPebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries-removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.\nWhere Your Work Moves the Needle.\nAt Pebl, every team member drives our success. Joining us means more than filling a role-you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.\nWhat Makes You a Great Fit\nAs an Experience Specialist at Pebl, you will play a vital role on our operations team, helping ensure a positive and seamless experience for both our customers and supported employees. You will engage directly with customers to address inquiries and resolve issues efficiently through a customer-first approach.\nThis role requires a high level of empathy, strong problem-solving skills, and exceptional attention to detail, along with the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations.\nHow You’ll Make an Impact\nCustomer Engagement:\nServe as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs\n\nProvide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach.\n\nResolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process.\n\nCustomer Satisfaction:\nMonitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution.\n\nContinuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives.\n\nLet’s Connect If You Have:\nProven experience in customer service, preferably in a B2B or SaaS environment.\n\nStrong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.\n\nAbility to build rapport quickly and manage customer relationships with professionalism and care.\n\nStrong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations.\n\nFamiliarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.\n\nStrong attention to detail and a passion for delivering outstanding customer experiences.\n\nAbility to work independently and as part of a collaborative team.\n\nA positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction.\n\nPreferred Skills:\nExperience working with global customers and understanding of international business practices and cultural differences.\n\nKnowledge of Pebl's services or a willingness to learn.\n\nFamiliarity with customer satisfaction metrics and metrics-driven performance tracking\n\nWhat We Offer:\nOpportunities for career development and growth within the company.\n\nA collaborative, inclusive, and dynamic team environment.\n\nOur Commitment to You\nAt Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:\nFlexible Time Off - Take the time you need to recharge.\n\nParental Leave - Support for growing families.\n\nHealth and Dental Insurance - Where applicable, to cover you and your loved ones.\n\nRetirement Savings + Employee Incentive Plan - Plan for the future while sharing our success.\n\nPlease visit our career page for more information.\nPebl is an Equal Opportunity Employer.\nWe power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. 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