{"id":1994980,"url":"https://alion.io/job/peckham-customer-service-representative-nightsweekends-phoenix","title":"Customer Service Representative - Nights/Weekends - Phoenix","company":{"id":2418997,"name":"Peckham","domain":"peckham.org","url":"https://alion.io/company/peckham","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-03T08:24:17Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Job Description:\nPeckham Inc. - Customer Service Representative - Nights/Weekends - Phoenix\nTHE IMPORTANT INFORMATION\nWage: $18.50 per hour plus a Health & Welfare Benefit, with a possibility to move upafter full security clearance is obtained and you have been through Applicant Line training.\nHours of Operation: 8:00AM - 8:00PM AZ/MST Monday - Friday and 7:00AM - 12:00PM AZ/MST Saturday - Sunday. Applicants must be available to work any shift. All schedules are based on current needs of the contract\nLocation: This position is located in our East Phoenix office and is not a work from home opportunity.\nSUMMARY\nThis is a phone-based customer service position supporting a government customer. Customer Service Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices, procedures, and other data to assist callers. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills.\nDUTIES AND RESPONSIBILITIES\nProvide excellent customer service by answering incoming calls in a timely manner. \nFollow established policies and procedures to respond and route calls appropriately. \nGather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively. \nSchedule appointments for customers with urgent travel.\nAccess to knowledge base per customer request for information.\nVerify and record demographic data with caller and escalate customer issues as appropriate. \nMaintain and improve quality results by adhering to standards and guidelines. \nHandle inquiries and requests in a courteous and professional manner, including calls received in crisis situations. \nControl the pace and flow of the inquiry/request and manage call time effectively. \nFollow protocol and apply sensitivity and discretion in handling confidential information. \nPromote Peckham’s vision, values, and services to all customers and stakeholders. \nAdhere to organization wide quality standards. \nAccept other related jobs/duties as assigned. \nAbility to certify in English.\nMINIMUM QUALIFICATIONS\nHigh School Diploma or equivalent \nAt least 18 years of age \nU.S. Citizen \nProficient in the English language (written and verbal) \nAbility to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance. \nProficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research) \nOral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers. \nAbility to take direction within a team setting and complete team related work promptly. \nFlexibility in work hours and shifts including some weekends as needed.\nPREFERRED QUALIFICATIONS\nPrevious contact center experience\nAbility to adhere to work schedule.\nPrevious customer service experience\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.\nWORK ENVIRONMENT\nIndividuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members’ support will be available during their shift.\nSECURITY\nMany of the positions through the Contact Center Solutions Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.\nOTHER INFORMATION\nThis job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.\nPeckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law\nEOE-Embracing Diversity to Achieve Excellence\nWorker Sub-Type:\nTeam MemberLocation:\nEast Phoenix, AZBusiness Line:\nContact Center SolutionsTime Type:\nFull timeScheduled Weekly Hours:\n40Second Shift (United States of America)","description_format":"text","description_chars":5773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-07T08:34:39Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.214,"p_room":0.35,"age_days":43,"expected_fill_days":10,"reasons":["conf:7","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/peckham-customer-service-representative-nightsweekends-phoenix","json_url":"https://alion.io/job/peckham-customer-service-representative-nightsweekends-phoenix.json","meta":{"generated_at":"2026-11-03T13:35:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2418997},"rest":"https://alion.io/mcp/rest/get_company?id=2418997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeckham-customer-service-representative-nightsweekends-phoenix"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeckham-customer-service-representative-nightsweekends-phoenix"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeckham-customer-service-representative-nightsweekends-phoenix"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peckham-customer-service-representative-nightsweekends-phoenix\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeckham-customer-service-representative-nightsweekends-phoenix"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1994980}},{"tool":"search_jobs","arguments":{"company":"peckham.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1994980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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