{"id":3729447,"url":"https://alion.io/job/peckham-peckham-service-desk-associate","title":"Peckham Service Desk Associate","company":{"id":2418997,"name":"Peckham","domain":"peckham.org","url":"https://alion.io/company/peckham","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lansing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Microsoft Teams","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T02:00:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.\nPeckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.\nIf you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.\nPeckham Inc. - Peckham Service Desk Associate\nSUMMARY\nThe Peckham Service Desk Associate is responsible for receiving, troubleshooting, and resolving customer inquiries in accordance with established service level guidelines. This role monitors ticket queues and inboxes to prioritize incoming requests and incidents based on impact and urgency. The ideal candidate communicates clearly and professionally - both verbally and in writing - with Peckham staff and team members. Additional responsibilities include imaging and deploying workstations, creating and maintaining knowledge base documentation, and following established processes to deliver consistent, high-quality support. This position requires a proactive, detail-oriented individual who takes pride in maintaining an organized work environment and is adaptable to a variety of tasks as needed.\nDUTIES AND RESPONSIBILITIES\nReceive, troubleshoot, and resolve customer inquiries within established service level guidelines\nMonitor ticket queues and inbox for incoming requests and incidents\nClear and concise communication both in writing and verbally, with customers and other IT staff\nPrioritize incoming requests and incidents by looking at impact and urgency\nCreate and maintain knowledge base articles and documentation\nFollow established processes and procedures to support customers\nImage workstations and deploy systems to end users\nMaintain a safe and clean work environment\nOther related duties as assigned\nMINIMUM QUALIFICATIONS\nAt least 18 years old\nHigh School Diploma or GED\nAccess to reliable transportation\nAbility to work both independently and collaboratively\nStrong interpersonal skills to work with customers\nPREFERRED QUALIFICATIONS\nCompTIA A+ or CompTIA Security+ certification\nExperience with tools such as Microsoft Teams, Microsoft SharePoint and remote desktop control tools\nPHYSICAL DEMANDS\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the functions of this job, the employee will be required to:\nConstant repetitive motions from typing\nStand, walk, sit, speak, and hear frequently\nLift, carry, push, pull, stoop, kneel, crouch, crawl, reach, handle occasionally\nGood eye/hand/foot coordination\nWORK ENVIRONMENT\nTeam members will spend the majority of their shift in a cubicle setting, performing repetitive tasks in a moderate noise environment. This role requires the ability to work both independently and collaboratively. Employees should expect constant exposure to artificial lighting, screen time, and digital and office equipment, with occasional noise fluctuations, temperature changes, limited natural lighting, and mobility throughout the building.\nThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nOTHER INFORMATION\nThis job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.\nPeckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law.\nEOE-Embracing Diversity to Achieve Excellence\nSPECIAL NOTES\nThese jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov\nPECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER\nEEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.\nREASONABLE ACCOMMODATION FOR APPLYING NOTICE\nFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:\nClick HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you\nClick HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you\nEmail us at \nCall us at (517) 316-4000\nVisit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)\nExamples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.\nBusiness Line:\nLocation:\nLansing, MI Worker Sub-Type:\nTeam Member","description_format":"text","description_chars":6139,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-04T07:11:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:3","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/peckham-peckham-service-desk-associate","json_url":"https://alion.io/job/peckham-peckham-service-desk-associate.json","meta":{"generated_at":"2026-11-05T07:20:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2418997},"rest":"https://alion.io/mcp/rest/get_company?id=2418997"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeckham-peckham-service-desk-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeckham-peckham-service-desk-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeckham-peckham-service-desk-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peckham-peckham-service-desk-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeckham-peckham-service-desk-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3729447}},{"tool":"search_jobs","arguments":{"company":"peckham.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3729447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}