{"id":4157753,"url":"https://alion.io/job/peddler-onboarding-and-performance-manager","title":"Onboarding and Performance Manager","company":{"id":696229,"name":"Peddler","domain":"peddler.express","url":"https://alion.io/company/peddler","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T10:13:25Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T11:14:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Peddler\nPeddler is building one of the most sustainable and efficient last-mile delivery networks in the Netherlands.\nWe deliver thousands of parcels every day across cities throughout the Netherlands, using smart planning, technology and electric cargo bikes. Leading retailers, marketplaces and e-commerce businesses rely on us to make urban delivery faster, more sustainable and more efficient.\nOur proposition is:bring sustainable logistics infrastructure closer to consumers. With a strategic investor on board and clear ambitions to expand nationwide, we’re entering an exciting new phase of growth, building on a strong operational foundation and scaling Peddler to the next level.\nAs we grow, our focus is simple: continuously explore better ways to operate, improving planning, productivity, processes and cost efficiency while building an operation that can scale sustainably.\nIf you enjoy turning operational complexity into simple, engineering scalable solutions, you’ll feel at home at Peddler.\nThe Role\nThe Onboarding & Performance Manager owns the end-to-end rider experience across all hubs. You design and improve onboarding programmes and materials, train and develop riders (with particular attention to Lead Riders at satellite hubs), visit hubs regularly, and run structured 1:1 feedback and coaching sessions so every rider starts strong and keeps performing.\nYou are the bridge between HQ standards and the field reality of the hubs, translating operational needs into clear, practical training and continuously lifting rider performance, engagement and retention.\n What you'll do\nOnboarding & Training\nOwn the end-to-end onboarding of Lead Riders at satellite hubs, including key handling, operational workflows and practical training, ensuring they can independently complete all procedures and later onboard standard riders.\n\nCreate and maintain efficient onboarding plans, guides and checklists for Lead Riders and for standard riders at satellite hubs, streamlining the essential steps.\n\nReview and refine the standard rider onboarding process for the main hub to keep it consistent and up to date.\n\nParticipate in trial days for Lead Rider candidates and support the assessment of whether they should be hired or moved to this role.\n\nAssess and select regular riders for promotion to Lead Rider roles at new satellite hubs, particularly those located far from existing city hubs.\n\nRider Performance & Coaching\nDrive rider performance across all hubs.\n\nConduct regular on-site performance discussions with underperforming riders (flagged by HR or identified in the field), document findings and agree clear action plans.\n\nVisit hubs to engage with top-performing riders, recognise strong performance, boost morale and gather feedback.\n\nIssue formal hub warnings when needed during satellite hub visits and hold 1:1 accountability discussions with riders.\n\nMonitor daily hub warning logs to ensure warnings issued by managers are properly recorded and followed up.\n\nSupport the verification of riders’ IDs by Hub Managers and ensure the procedure is followed correctly.\n\nHub Visits & Field Presence\nRegularly visit hubs to observe operations, meet riders and hub teams, address performance or conduct issues, and gather on-the-ground feedback.\n\nCollect and analyse data on riders’ preferred delivery zones to better understand preferences and support planning.\n\nConduct on-site reviews with underperforming DSPs flagged by HR and document action plans.\n\nContinuous Improvement & Collaboration\nLead continuous improvement projects to optimise operational workflows and processes, producing clear proposals and documentation.\n\nUse insights from hub visits, rider feedback and performance data to refine onboarding materials and training approaches.\n\nPartner with Operations, Hub Managers, HR and other teams so onboarding and performance initiatives stay aligned with network standards and goals.\n\nRequirements\nAbout you \nExperience in onboarding, training, L&D, performance management or field operations, ideally in logistics, delivery, retail, gig/platform work or multi-site environments.\n\nComfortable spending significant time in the field, visiting hubs and speaking with riders.\n\nStrong coaching and interpersonal skills: able to give clear, constructive feedback and motivate people.\n\nA practical, hands-on mindset combined with the ability to create and improve structured materials and processes.\n\nComfortable working with basic performance data and turning insights into action.\n\nFluent in English, for clear communication with riders and hub teams.\n\nFull-time (40h), based in the Netherlands, with willingness to travel regularly to hubs.\n\nWhy Join Peddler\nPeddler is entering an exciting new phase. With strong strategic backing and nationwide expansion ahead, this is an opportunity to join while there is still plenty to build, improve and shape.\nWe are a driven, entrepreneurial team that values ownership, curiosity and continuous improvement. Good ideas can come from anywhere, and we expect people to speak up, challenge how things are done and turn ideas into practical improvements.\nFor someone who enjoys building structure, improving efficiency and seeing the direct impact of their work, Peddler offers the opportunity to grow alongside the company while helping shape how our future network operates. And while we take our ambitions seriously, we also want to build a team that genuinely enjoys working and spending time together.","description_format":"text","description_chars":5486,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-12T11:14:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:5","win:early"],"computed_at":"2026-11-12T17:09:02Z"},"pay":null,"html_url":"https://alion.io/job/peddler-onboarding-and-performance-manager","json_url":"https://alion.io/job/peddler-onboarding-and-performance-manager.json","meta":{"generated_at":"2026-11-12T17:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696229},"rest":"https://alion.io/mcp/rest/get_company?id=696229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpeddler-onboarding-and-performance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpeddler-onboarding-and-performance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpeddler-onboarding-and-performance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/peddler-onboarding-and-performance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpeddler-onboarding-and-performance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4157753}},{"tool":"search_jobs","arguments":{"company":"peddler.express","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4157753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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