{"id":2156984,"url":"https://alion.io/job/pelcro-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1971160,"name":"Pelcro","domain":"pelcro.com","url":"https://alion.io/company/pelcro","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"About us\nEmpowering businesses to deliver a 7-star experience.\nPelcro is a billing platform on a mission to transform how consumers and businesses interact. Companies worldwide rely on Pelcro to manage all their billing needs helping them grow accelerate payments and unlock new revenue potential. Were leveraging AI to streamline billing processes and back-office operations with a significant journey ahead. Pelcro processes over $100M in payments for businesses using our platform and were growing rapidly. With billions of data points generated our platform offers unique insights and exciting opportunities.\n\nWe prioritize investing in our culture creating countless memories through team activities like field trips go-karting skeet shooting buggies horse back riding and more. Discover more about our vibrant culture on our careers page.\nAbout the role\nWe are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers in resolving their requests.\nKey responsibilities:\nAttend virtual stand up meetings;\nWork on tickets via email or calls with the goal to maintain a high customer satisfaction rating;\nAchieving the SLA goals agreed on;\nAssisting the client customer service team with escalations;\nWorking on adhoc requests related to client operations such as lists and fulfillments;\nDocumenting product improvements based on support tickets;\nPrepare reports manuals and other documentation on the status operation and maintenance of software;\nWork on configuring the ticketing system to provide the best customer experience as it relates to escalations and resolving tickets\nQualifications:\nProficiency in Technical Support and Troubleshooting to resolve software and system-related issues with 1-2 years of experience\nBachelors degree in Computer Science Information Technology or related field is a plus\n\nExcellent written and verbal communication skills\nStrong Customer Support and Customer Service skills to ensure client satisfaction and build positive relationships\n\nAnalytical Skills for assessing technical problems and providing effective resolutions\nFamiliarity with subscription-based platforms or SaaS solutions is an advantage\nAbility to learn new technologies quickly\n\nAbility to work independently and as part of a team\nHigh sense of ownership\nBenefits\nFlexible fully remote environment\nCompetitive salary\n\nAnnual learning and improving budget\nSkilled senior staff who will help you to achieve your very best\nInteresting and varied projects to work on\nHealth insurance can be offered\n\nAlong with providing our clients with a seamless user experience we make sure to always be mindful of making Pelcro the best place to thrive by maintaining a company culture that is based ontrustopennessandsupport.\nPelcro Inc. is an equal-opportunity employer. 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