{"id":2512764,"url":"https://alion.io/job/pelico-customer-operations-austin","title":"Customer Operations, Austin","company":{"id":172766,"name":"Pelico","domain":"pelico.ai","url":"https://alion.io/company/pelico","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2011},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-14T08:36:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T12:54:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Pelico\nTraditional industrial manufacturing systems were built for predictability. Supply chains no longer are. Today, real-time data is buried in legacy tools that weren't designed for constant disruption. By the time an issue surfaces, it has already snowballed, sending everyone into firefighting mode. Pelico exists to close the gap between production plans and the daily reality on the factory floor.\nWe've built the manufacturing orchestration platform trusted by the world's most complex industrial operations : companies like Airbus, Boeing, Safran, Eaton, and Cartier. Our AI connects fragmented supply chain, production, and quality data into a single live operational picture - then puts AI agents to work anticipating disruptions, simulating recovery options, and keeping every team aligned before small problems become expensive ones.\nFounded in 2019 and backed by General Catalyst, 83North, and Serena, we've raised $72M and are growing fast - 300% year-over-year revenue growth, deployed in 15+ countries, and supporting factories worldwide. We're headquartered in Paris, with offices in Miami, London and Amsterdam, and we're just getting started.\nThis is a rare chance to join a company that's redefining an industry that hasn't been disrupted in decades - from the inside.\nAbout the Role\nYou’ll own the success of our customers from the moment they sign - not just in terms of adoption, but in delivering real operational outcomes inside some of the most complex manufacturing environments in the world.\nYou’ll be trusted early with high-stakes accounts, working directly with senior operators to solve messy, ambiguous problems that don’t have playbooks yet. This is a role for people who want responsibility, exposure, and the chance to have a visible impact quickly - not a narrow or purely supportive customer success function.\nWhat You'll Do\nOwn end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success\n\nWork with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico\n\nTake ownership of delivering ROI - ensuring our platform is not just used, but relied on in day-to-day decision making\n\nIdentify and drive expansion opportunities, partnering closely with Sales to grow accounts over time\n\nOperate as the connective tissue between customers, product, and engineering, ensuring what we build reflects real-world needs\n\nNavigate ambiguity and complexity - structuring problems, driving alignment, and pushing initiatives through to execution\n\nHelp define and scale how Customer Operations works at Pelico, turning early deployments into repeatable systems\n\nUse AI tools to analyse customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals\n\nAbout You\n2-10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, ops, etc.)\n\nTrack record of taking ownership and delivering results in high-expectation environments\n\nStrong problem-solving ability - you can break down ambiguous problems and drive them to resolution\n\nComfortable working with senior stakeholders and holding your own in high-context conversations\n\nHighly proactive and driven - you don’t wait for direction, and you’re comfortable being accountable for outcomes\n\nExcellent communication skills, with the ability to bridge technical and business perspectives\n\nMotivated by fast-paced environments where the bar is high and the structure is evolving\n\nYou actively embrace AI tools as part of how you work - curious about what’s possible and quick to adopt new ways of working smarter and faster.\n\nHands-on experience with AI-assisted workflows - whether for writing, research, analysis, coding, or productivity - and a genuine interest in staying at the frontier of what these tools can do.\n\nNice to have:\nExperience in manufacturing, supply chain, or industrial environments\n\nBackground in consulting, strategy, or highly analytical roles\n\nExposure to data tools (SQL, dashboards, etc.)\n\nExperience in a startup or high-growth environment\n\nWhy Pelico\nWe're building something genuinely hard and genuinely important. Here's what that comes with:\nMeaningful equity - you're building this with us, so you'll own a piece of it\n\nCompetitive salary benchmarked to your market\n\nFlexible, hybrid work model - we care about output, not face time\n\nHealth, dental, and vision coverage\n\nLearning & development budget - we invest in people who invest in themselves\n\nOpportunity to work with some of the world's most complex and fascinating manufacturing operations\n\nA team that takes the work seriously without taking themselves too seriously\n\nPelico is an equal opportunity employer. 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