{"id":3686307,"url":"https://alion.io/job/pelion-operations-assistant-maternity-cover","title":"Operations Assistant (Maternity Cover)","company":{"id":41835,"name":"Pelion","domain":"pelion.com","url":"https://alion.io/company/pelion","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-11-03T15:02:48Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T01:07:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Operations Assistant (Maternity Cover)\nLocation: Glasgow\nDepartment: Operations\nAbout the Role\nWe are seeking a motivated and adaptable Entry-Level Operations Assistantbased in Glasgow to join our team on an initial 6-month fixed-term contract, providing maternity cover.\nIn this role, you will support new customer onboarding, handle customer and billing enquiries, manage SIM inventory and work closely with teams across Pelion to ensure a high standard of operational support.\nYou'll collaborate with our global Operations, Technical Support, Service Delivery and Account Management teams to ensure customers receive timely, effective and professional support, while helping keep internal processes running smoothly and efficiently.\nWhat You’ll Be Doing\nOperations Administration Responsibilities\nManage SIM card dispatch, provisioning and overall inventory control.\nSupport new customer onboarding activities.\nHandle customer enquiries, including billing investigations and issue resolution.\nMaintain accurate internal records and deliver clear, timely communication.\nCollaborate with global and cross-functional teams to coordinate and resolve operational issues.\nIdentify opportunities for process improvements and contribute to enhancing operational efficiency.\nWhat We’re Looking For\nMust-Haves\nExcellent written and verbal communication skills.\nHighly organized, proactive, and detail oriented.\nAbility to manage multiple priorities in a fast-moving environment.\nStrong customer service orientation and problem-solving mindset.\nProficiency with Microsoft Office tools (Excel, Word, Outlook).\nNice-to-Haves (or things you’ll learn here)\nExperience with ticketing systems (Hubspot, Jira).\nPrior experience in operations, service desk or customer success roles.\nKnowledge of Mobile Network Operators.","description_format":"text","description_chars":1806,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-11-03T15:02:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled 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