{"id":1649385,"url":"https://alion.io/job/pella-centralized-service-coordinator","title":"Centralized Service Coordinator","company":{"id":1774105,"name":"Pella","domain":"pella.com","url":"https://alion.io/company/pella-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pella, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T04:43:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-07T00:31:47Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"This position provides customer assistance and service support for the Centralized Service Coordinator Program which handles customer service related calls on behalf of the local service branches. The role is based in a contact center environment, where the majority of the workday is spent answering inbound customer calls and communicating with local service teams via phone, email, and text.\nKey responsibilities include responding to inquiries, troubleshooting issues, providing quotes, and scheduling service appointments. Candidates must demonstrate strong interpersonal, written, and verbal communication skills, along with the ability to problem-solve and work independently in a fast-paced, high-urgency setting.\nThe standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with the possibility of overtime based on business needs.\nStart Date: Monday - October 26, 2026\nCompensation\nHiring wage: $17.00 per hour\nAnnual raises are based on individual and company performance\nAdvancement opportunities and hybrid work options may be available upon demonstrated proficiency.\n Responsibilities:\nProvide courteous, timely, and professional support to customers and the local service teams via phone, email, and text in a contact center environment\nTroubleshoot issues, provide quotes, and schedule service appointments (virtual or in-person)\nAccurately document and process customer concerns using internal systems, tools, and standard work\nDevelop working knowledge of company products and services to effectively support customer needs\nFollow standard procedures and policies while communicating clearly and accurately when communicating with customers\nEscalate complex issues to the appropriate local management team when necessary\nMaintain confidentiality and handle personal information appropriately\nStay current on program updates, systems, and processes through ongoing training and team meetings\nAdhere to attendance and scheduling expectations\nPerform other duties as assigned\n Qualifications\nAbility to multitask effectively listening to customers, taking notes, and navigating multiple systems simultaneously\nStrong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment\nProfessionalism, adaptability, and a commitment to delivering excellent customer service\nComputer Skills\nProficiency with Microsoft Office applications and web-based platforms\nAbility to navigate multiple systems while typing and comprehending information at the same time\nMust exhibit proficient typing skills\nLanguage Skills\nExcellent verbal and written communication skills in English\nAbility to read, interpret, and explain documents such as troubleshooting documents and warranty information\nMust demonstrate appropriate tone and etiquette when interacting with customers, coworkers, and the local service teams via phone, email, and text\nEducation and/or Experience\nHigh school diploma or general education degree (GED) required\nSix months of related customer service or contact center experience is desirable\n---\nWork Environment\nThe work environment is a professional contact center setting. Team members spend the majority of their workday on the phone assisting customers and coordinating with local service teams. The noise level is typically moderate. Standard hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m., with potential for overtime based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":3574,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T00:12:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 3","filings_12m":16,"filings_prev_12m":11,"green_card_filings_12m":3,"median_offered_wage_usd":105921,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.581,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/pella-centralized-service-coordinator","json_url":"https://alion.io/job/pella-centralized-service-coordinator.json","meta":{"generated_at":"2026-10-07T00:50:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1419,"day_limit":5000,"remaining_today":3581,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1774105},"rest":"https://alion.io/mcp/rest/get_company?id=1774105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpella-centralized-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpella-centralized-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpella-centralized-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pella-centralized-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpella-centralized-service-coordinator"}]}